Healthcare IT Systems Engineer - Hybrid (Azure & M365)

CloseKnit; United States; Hybrid; USD 88,000 - 98,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

401(k) retirement plan

Paid time off

Professional development and CEU

Job summary

CloseKnit is hiring an IT Systems Engineer to design, implement, and manage our HIPAA-compliant IT infrastructure with a focus on Azure and Microsoft 365. The role supports clinical and business operations and requires 2 days per week in-person at our Rockville headquarters.

Responsibilities include proactive monitoring, automation, and rollout of internal tools, plus ensuring high availability and security. Strong collaboration and problem-solving are essential in this hybrid environment.

Qualifications

• 1–2 years in a help desk or systems admin role, ideally in healthcare.
• Familiar with cloud platforms (Azure, Intune) and Meraki network tools.
• Strong Windows and Office Suite skills; basic macOS troubleshooting.
• Experience with network configuration and devices like printers.
• Knowledge of HIPAA requirements and applying them in IT environments.

Responsibilities

• Provide second- and third-level support using Zendesk.
• Escalation point and drive root cause resolution.
• Administer Active Directory, Azure services, and device management via Intune.
• Configure, monitor, and troubleshoot Meraki network hardware and software.
• Support end-user devices (laptops, desktops, printers) and onboarding for new staff.

Skills

Customer service

Team collaboration

Problem solving

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Azure

Intune

Meraki

Windows

Office Suite

macOS

Job description

CloseKnit is hiring an IT Systems Engineer to design, implement, and manage our HIPAA-compliant IT infrastructure with a focus on Azure and Microsoft 365. The role supports clinical and business operations and requires 2 days per week in-person at our Rockville headquarters.

Responsibilities include proactive monitoring, automation, and rollout of internal tools, plus ensuring high availability and security. Strong collaboration and problem-solving are essential in this hybrid environment.