Contact Center Advocate II Radiology Scheduling Days

Henry Ford Health; Detroit (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Henry Ford Health is seeking a Contact Center Advocate I at the Detroit Campus to handle multi-channel contacts across HFHS services. Under minimal supervision, you welcome callers, interact with physicians, administrators, patients and stakeholders, and provide efficient customer relationship management.

Requirements include a high school diploma or GED, two years of customer service experience; an associate's degree preferred.

Qualifikationen

• High school diploma or GED required.
• Two years of customer service experience.
• Associate's degree in business or related field preferred.
• Six months as Contact Center Advocate I or one year outpatient clinic HFHS apps experience.
• Proficiency with EPIC and strong computer skills with MS Office.

Aufgaben

• Handle multi-channel contacts in HFHS network.
• Interact with physicians, administrators, patients, and stakeholders.
• Act as a welcoming front door and promote loyalty and efficient CRM.

Kenntnisse

Customer service

Verbal communication

Written communication

Listening skills

Decision making

Ausbildung

High school diploma or GED

Two years customer service experience

Associate's degree preferred

Tools

EPIC

Microsoft Office

Jobbeschreibung

Job Description

Under minimal supervision, performs all duties of a Contact Center Advocate I, in a busy call center, on a broader scale. Including all of HFHS services and not limited to a specified practice group and/or multiple locations. Handles multi-channel contacts and interacts with physicians, administrators, patients, and all other stakeholders. Act as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Detroit Campus - 2799 W. Grand Blvd - Detroit - MI - 48202

Qualifications:

Qualifications

EDUCATION/EXPERIENCE REQUIRED: High school diploma or G.E.D. equivalent required. Two (2) years of customer service experience. An Associate's degree in business or related field preferred. Previous HFHS clinical/customer service experience helpful. Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications. Proficiency with EPIC. Strong computer skills and working knowledge of Microsoft Office products. Maintain the established Quality Assurance & Workforce Adherence goals. Must have the ability to communicate effectively, both verbal and written. Must display strong listening skills. Demonstrates the ability to make sound decisions. PHYSICAL DEMANDS/WORKING CONDITIONS: Work in a health care Contact Center environment. May experience mental/visual strain due to the nature of job requirements. May sit for extended periods of time. Must be physically able to ambulate within the NCO Contact Center and parking structure. Work in a complex environment with frequent changes.