Hybrid Health Plan Account Manager – Growth & Retention

Kaiser Permanente; Denver (CO); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

KAISER in Denver, Colorado is seeking an Account Manager II to lead sales and renewal activities for health insurance accounts under supervision. The primary location is in-office with meetings on-site, with some remote flexibility as allowed by policy. Travel to Kaiser sites may be required.

You will build relationships with customers, brokers, and consultants, provide product knowledge, and coordinate renewal strategies while tracking KPIs to support growth and retention.

Qualifications

• Bachelors degree in Marketing, Finance, Business Administration, or a directly related field OR minimum three (3) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Accident and Health Insurance License (Colorado) within 3 months of hire
• One (1) year of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
• Health Insurance License in state(s) where applicable.

Responsabilités

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship.
• Provides a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to monitor contract, benefit/service, and renewal activities; demonstrating foundational product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; building a working understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to coordinate engagement programs (e.g., member wellness) with coaching from a supervisor; and providing accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs with coaching from a supervisor.
• Demonstrates commitment to KP sales and retention goals by: implementing standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform with coaching from a supervisor; and supporting the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by: supporting the RFR process end-to-end, following established timelines and best practices; supporting standard sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; following up on contracts, pricing, and membership accounting to implement the negotiated terms for sales and renewals; and identifying cross-sell and upsell opportunities to increase growth and retention.

Connaissances

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Formation

Bachelor’s degree in Marketing, Finance, Business Administration, or a directly related field OR minimum three (3) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

Description du poste

KAISER in Denver, Colorado is seeking an Account Manager II to lead sales and renewal activities for health insurance accounts under supervision. The primary location is in-office with meetings on-site, with some remote flexibility as allowed by policy. Travel to Kaiser sites may be required.

You will build relationships with customers, brokers, and consultants, provide product knowledge, and coordinate renewal strategies while tracking KPIs to support growth and retention.