Manager Account Management

Kaiser Permanente; Sacramento (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Kaiser Permanente seeks a sales leadership professional to develop and implement advanced strategies for health insurance or workers' comp accounts. You will lead a team to drive retention, revenue, and renewals, while aligning with customers, consultants, brokers, and channel partners.

Responsibilities include sharing product knowledge, guiding RFR and engagement strategies, and ensuring KPI-driven growth across the market. California licensing requirements apply.

Qualifications

• Minimum three years of leadership experience with or without direct reports.
• Bachelor's degree in Marketing, Finance, Business Admin or related field, or eight years in related field.
• Accident and Health Insurance License (California) within 3 months of hire.

Responsibilities

• Develop and implement advanced sales and retention strategies for health insurance or workers' comp accounts.
• Lead and coach team to meet retention and revenue targets and manage renewal activities.
• Coordinate with customers, consultants, brokers, and channel partners to provide product knowledge.
• Analyze performance data and KPI metrics to drive growth and competitive position.

Skills

Leadership

Sales

Account management

Customer service

Health insurance knowledge

Education

Bachelor's degree in Marketing, Finance, Business Admin or related field

Accident and Health Insurance License (CA)

Job description

Manages the development and implementation of advanced sales and retention strategies for health insurance or workers compensation accounts. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets and manages team members to do the same. Manages partnerships with customers, consultants, brokers, and/or channel partners, including providing information and product knowledge, and orchestrates the resolution of customer concerns. Shares advanced product knowledge of customer businesses and account strategies. Provides advanced recommendations to support health benefits strategy and offering. Managing team members to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits. Accountable for Key Performance Indicators (KPIs) to drive the sustained growth and competitive position of KP in the market.

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Manages experience customer and market turnaround by: providing guidance for team member communications with customers, consultants, brokers, and/or channels for contract, benefit/service, and renewal activities and resolve escalations when needed; sharing advanced product knowledge with team members to educate customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; guiding teams to enhance understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; managing team partnerships with engagement team/specialist and engagement programs (e.g., member wellness); and guiding team members to provide accurate information including advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs.
• Demonstrates commitment to KP sales and retention goals by: managing the team to meet or exceed challenging targets for retention and growth for accounts in the Book of Business; monitoring team members progress on Key Performance Indicators (KPIs) and maintenance of Customer Relationship Management (CRM) platform; and managing the team in alignment with the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by: managing the RFR process end-to-end across functions, following established timelines and best practices; monitoring and providing guidance for team members sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; managing teams across functions to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and managing teams across functions to implement advanced strategies for cross-sell and upsell opportunities to increase growth and retention.

Minimum Qualifications:

• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Bachelors degree in Marketing, Finance, Business Administration or related field AND minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum eight (8) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Accident and Health Insurance License (California) within 3 months of hire

Preferred Qualifications:

• Four (4) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
• Health Insurance License in state(s) where applicable.

Disclaimer

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.