Hybrid HCM Payroll Support Specialist

Mercantile Bank; Wyoming (MI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Mercantile Bank of Michigan is seeking an HCM Support Specialist at our Wyoming Campus to provide high‑quality client support for Human Capital Management services and ensure payrolls are processed accurately and on schedule.

You will handle routine HCM system questions, verify changes, and collaborate with internal teams to deliver clear, professional explanations while maintaining compliance with laws and bank policies. Hybrid work options are available.

Qualifications

• High school diploma/GED (or equivalent job‑related education/experience).
• 3–5 years business/customer service experience; payroll system experience preferred (2+ years).
• Strong organization, communication, confidentiality, and Microsoft Office skills.
• FPC/CPP and/or PHR/SPHR preferred.

Responsibilities

• Maintaining client-specific procedures and authorization controls.
• Verifying employee record changes.
• Calculating wages, overtime, deductions, and multi-jurisdiction tax withholdings.
• Preparing payroll reports/advices, pay cards, and live checks.
• Reconciling interfaces to retirement providers, general ledger systems, and third-party payments (e.g., garnishments, levies, child support).
• Documenting procedures and completing basic database updates.
• Partnering with internal teams for accurate reporting.
• Complying with all laws, regulations, and bank policies.

Skills

Strong organization

Communication

Confidentiality

Microsoft Office skills

Education

High school diploma/GED

Tools

Payroll system

Microsoft Office

Job description

Mercantile Bank of Michigan is seeking an HCM Support Specialist at our Wyoming Campus to provide high‑quality client support for Human Capital Management services and ensure payrolls are processed accurately and on schedule.

You will handle routine HCM system questions, verify changes, and collaborate with internal teams to deliver clear, professional explanations while maintaining compliance with laws and bank policies. Hybrid work options are available.