HCM (Human Capital Management) Operations Specialist

Mercantile Bank; Wyoming (MI); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401k match

Tuition reimbursement

Life insurance

Volunteer opportunities

Résumé du poste

Mercantile Bank seeks an HCM Operations Specialist to ensure accurate payroll operations, system administration across CRM, iSolved, and related platforms, and data integrity through reporting support. You will coordinate payroll funding workflows and contribute to Power BI reporting while maintaining thorough documentation.

The role is based on-site in Wyoming, MI with the opportunity to work from home up to two days per week after training, Monday–Friday daytime hours, and a focus on

Qualifications

• 1-12 months of related payroll experience.
• Strong analytical, organizational, problem-solving, communication, and client service skills.
• High attention to detail; ability to manage competing deadlines.
• Experience reviewing payroll totals, balances, rates, and related calculations.

Responsabilités

• Coordinate system administration across CRM, iSolved, and related platforms.
• Monitor integrations and releases, resolve operational issues with documentation.
• Support payroll funding workflows (wires, ACH, reversals, 401(k) web uploads), contribute to reporting and data integrity efforts.
• Provide backup coverage for essential payroll and tax activities.

Connaissances

Analytical skills

Organizational skills

Problem-solving

Communication

Client service

Attention to detail

Deadline management

Outils

CRM

iSolved Payroll

Power BI

Description du poste

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It’s more than being a financial institution, it’s being a trusted ally and community partner. As Michigan’s largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

Our Foundation

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It’s more than being a financial institution, it’s being a trusted ally and community partner. As Michigan’s largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

Core Responsibilities

As an HCM Operations Specialist, you help ensure MercForce HCM clients receive accurate, timely, and compliant payroll operations by supporting key systems, data, and processing controls. You’ll coordinate system administration across tools (CRM, iSolved, and related platforms), monitor integrations and releases, and resolve operational issues with clear documentation. You’ll also support payroll funding workflows (wires, ACH, reversals, 401(k) web uploads), contribute to reporting and data integrity efforts (including Power BI portal support), and provide backup coverage for essential payroll and tax activities.

Required Qualifications

• 1-12 months of related experience
• Strong analytical, organizational, problem-solving, communication, and client service skills
• High attention to detail; ability to manage competing deadlines
• Experience reviewing payroll totals, balances, rates, and related calculations

A Typical Workday

Your day runs Monday-Friday, 8am-5pm on-site (with the opportunity to work from home up to two days/week, once training is completed) in Wyoming, MI. You’ll start by checking dashboards and queues to confirm overnight integrations and scheduled processes completed as expected, then prioritize any exceptions. Throughout the day, you’ll shift between system touchpoints—updating tickets and notes in the CRM, validating data used for reporting, and coordinating communications around upcoming platform changes. You’ll partner with teammates and technical contacts to close out issues, keep documentation current, and ensure clients receive timely updates. As deadlines approach, you’ll set aside focused time for balancing and verification work, then wrap up by confirming key items are ready for the next processing cycle.

Benefits Snapshot

Mercantile Bank offers a benefits package designed to support your health, time off, and financial goals, including Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off; Competitive Salary; and Employee Discounts.