Hybrid Global Technical Product Support Specialist

Life Fitness; Rosemont (IL); Hybrid; USD 71.000 - 100.000; Vollzeit

Benefits dieser Stelle

401(k) plan with company match

Medical, dental and vision insurance

Paid time off and holidays

On-site fitness center

Employee discounts

Zusammenfassung

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join the Global Technical Product Support team in a hybrid role across Rosemont, IL and Schaumburg, IL.

You will support installation and service, collaborate with Engineering, Product Management, Quality, Operations, Service, and Learning & Development, and provide technical assistance to field technicians and partners worldwide.

Qualifikationen

• Associate or technical degree in IT, Electronics, Engineering Technology, or equivalent experience.
• At least 5 years of experience in technical support, field service, product support, engineering support, or similar role.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with electronic, electrical, mechanical, IT, or related technical systems.
• Strong organizational skills and ability to manage multiple projects and deadlines.
• Good communication skills and ability to work with different teams.
• Comfortable with Microsoft Office and other business/technical software.
• Willingness to travel up to 15%.

Aufgaben

• Support new product development projects by providing input on installation and service requirements.
• Work with Engineering and Product Management to identify and address product installation and service issues.
• Participate in product reviews, project meetings, and new product launches.
• Help coordinate project tasks, meetings, and follow-up items.
• Provide technical support to technicians, installers, service teams, and business partners.
• Help troubleshoot technical and product-related issues.
• Identify recurring problems and work with appropriate teams to find solutions.
• Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information.
• Help develop technical training materials, product demonstrations, and service or installation videos.
• Work with teams around the world to ensure new products are ready to support at launch.
• Provide feedback from the field to help improve product quality, serviceability, and customer experience.
• Stay current on new technologies and Life Fitness products.

Kenntnisse

Troubleshooting

Problem-solving

Microsoft Office

Ticketing systems

English communication

Team collaboration

Ausbildung

Associate/technical degree in IT/Electronics/Engineering Technology

Tools

IT networking

Knowledge bases

Documentation tools

Jobbeschreibung

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join the Global Technical Product Support team in a hybrid role across Rosemont, IL and Schaumburg, IL.

You will support installation and service, collaborate with Engineering, Product Management, Quality, Operations, Service, and Learning & Development, and provide technical assistance to field technicians and partners worldwide.