Global Technical Product Support Specialist

Life Fitness

Schaumburg (IL)

Hybrid

USD 71,000 - 100,000

Full time

14 days+

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Job summary

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join our Global Technical Product Support team. You will help ensure new products are easy to install, service, and support, collaborating with Engineering, Product Management, and field teams across the world.

You will troubleshoot, develop training materials, and create service documentation while working from Rosemont or Schaumburg, IL.

Qualifications

Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience.
At least 5 years of experience in technical support, field service, product support, engineering support, or a similar technical role.
Strong troubleshooting and problem-solving skills.
Hands-on experience working with electronic, electrical, mechanical, IT, or related technical systems.
Strong organizational skills and the ability to manage multiple projects and deadlines.
Good communication skills and the ability to work effectively with different teams.
Comfortable working with Microsoft Office and other business or technical software.
Comfortable working with online systems such as ticketing tools, knowledge bases, and collaboration platforms.
Willingness to use AI tools responsibly to improve productivity, research, documentation, and problem-solving.
Ability to work effectively with teams and partners around the world.
Strong written and verbal English communication skills.
Ability to work from both Rosemont and Schaumburg, Illinois locations.
Willingness to travel up to 15%.

Responsibilities

Support new product development projects by providing input on installation and service requirements.
Work with Engineering and Product Management to identify and address product installation and service issues.
Participate in product reviews, project meetings, and new product launches.
Help coordinate project tasks, meetings, and follow-up items.
Provide technical support to technicians, installers, service teams, and business partners.
Help troubleshoot technical and product-related issues.
Identify recurring problems and work with the appropriate teams to find solutions.
Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information.
Help develop technical training materials, product demonstrations, and service or installation videos.
Work with teams around the world to make sure new products are ready to support at launch.
Provide feedback from the field to help improve product quality, serviceability, and the customer experience.
Stay current on new technologies and Life Fitness products.