Technical Product Support Specialist

Life Fitness; Rosemont (IL); Hybrid; USD 71,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental and vision insurance

Paid time off and holidays

On-site fitness center

Employee discounts

Job summary

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join the Global Technical Product Support team in a hybrid role across Rosemont, IL and Schaumburg, IL.

You will support installation and service, collaborate with Engineering, Product Management, Quality, Operations, Service, and Learning & Development, and provide technical assistance to field technicians and partners worldwide.

Qualifications

• Associate or technical degree in IT, Electronics, Engineering Technology, or equivalent experience.
• At least 5 years of experience in technical support, field service, product support, engineering support, or similar role.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with electronic, electrical, mechanical, IT, or related technical systems.
• Strong organizational skills and ability to manage multiple projects and deadlines.
• Good communication skills and ability to work with different teams.
• Comfortable with Microsoft Office and other business/technical software.
• Willingness to travel up to 15%.

Responsibilities

• Support new product development projects by providing input on installation and service requirements.
• Work with Engineering and Product Management to identify and address product installation and service issues.
• Participate in product reviews, project meetings, and new product launches.
• Help coordinate project tasks, meetings, and follow-up items.
• Provide technical support to technicians, installers, service teams, and business partners.
• Help troubleshoot technical and product-related issues.
• Identify recurring problems and work with appropriate teams to find solutions.
• Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information.
• Help develop technical training materials, product demonstrations, and service or installation videos.
• Work with teams around the world to ensure new products are ready to support at launch.
• Provide feedback from the field to help improve product quality, serviceability, and customer experience.
• Stay current on new technologies and Life Fitness products.

Skills

Troubleshooting

Problem-solving

Microsoft Office

Ticketing systems

English communication

Team collaboration

Education

Associate/technical degree in IT/Electronics/Engineering Technology

Tools

IT networking

Knowledge bases

Documentation tools

Job description

Join us as we empower the world to work out, creating healthier lives together. Life Fitness / Hammer Strength is looking for a Technical Product Support Specialist to join our Global Technical Product Support team. In this role, your work will directly contribute to making our products easier to install, service, and support—from the beginning of product development through the entire product lifecycle.

You’ll work closely with teams including Engineering, Product Management, Quality, Operations, Service, and Learning & Development to make sure our products are easy to install, service, and support. You’ll also provide technical support to field technicians, installers, service teams, and partners around the world. This is a hands‑on, collaborative role for someone who enjoys troubleshooting, working with products, solving problems, and working with different teams.

This is a hybrid role, and the successful candidate must be able to work from both our Rosemont and Schaumburg, IL locations to collaborate with the team and support hands‑on product and project activities.

As our Technical Product Support Specialist, you will:

• Support new product development projects by providing input on installation and service requirements.
• Work with Engineering and Product Management to identify and address product installation and service issues.
• Participate in product reviews, project meetings, and new product launches.
• Help coordinate project tasks, meetings, and follow‑up items.
• Provide technical support to technicians, installers, service teams, and business partners.
• Help troubleshoot technical and product‑related issues.
• Identify recurring problems and work with the appropriate teams to find solutions.
• Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information.
• Help develop technical training materials, product demonstrations, and service or installation videos.
• Work with teams around the world to make sure new products are ready to support at launch.
• Provide feedback from the field to help improve product quality, serviceability, and the customer experience.
• Stay current on new technologies and Life Fitness products.

What Life Fitness / Hammer Strength is looking for in our Technical Product Support Specialist:

• Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience.
• At least 5 years of experience in technical support, field service, product support, engineering support, or a similar technical role.
• Strong troubleshooting and problem‑solving skills.
• Hands‑on experience working with electronic, electrical, mechanical, IT, or related technical systems.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Good communication skills and the ability to work effectively with different teams.
• Comfortable working with Microsoft Office and other business or technical software.
• Comfortable working with online systems such as ticketing tools, knowledge bases, and collaboration platforms.
• Willingness to use AI tools responsibly to improve productivity, research, documentation, and problem‑solving.
• Ability to work effectively with teams and partners around the world.
• Strong written and verbal English communication skills.
• Ability to work from both Rosemont and Schaumburg, Illinois locations.
• Willingness to travel up to 15%.
• Experience with any of the following is preferred:
  • Fitness equipment
  • Field service or installation
  • Electronics or electrical systems
  • Mechanical systems
  • IT and networking
  • IPTV, AV, or television systems
  • Technical training
  • Technical documentation
  • Product development or new product launches

Success Profile:

• Hands‑on and enjoys working with products.
• Curious and likes figuring out how things work.
• A problem solver who can troubleshoot issues and find practical solutions.
• Organized and able to keep projects moving.
• Collaborative and comfortable working with different teams.
• A strong communicator who can explain technical information clearly.
• Customer‑focused and understands the importance of supporting the people who install and service our products.

The salary range for this position, intended for U.S. applicants, is $70,500 - $100,300 annually.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full‑time team members, including, but not limited to:

• a 401(k) savings plan with 4% employer match
• medical, dental and vision insurance
• parental, medical and military leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• paid vacation days beginning at 13 days annually
• paid sick leave as provided under state and local paid sick leave laws
• company paid short‑term disability and optional long‑term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• hospital indemnity
• identity protection
• legal services
• adoption assistance
• tuition assistance
• commuter benefits
• employee discounts
• an employee assistance program that includes free counseling sessions

Employees also have access to our state‑of‑the‑art on‑site fitness center featuring industry‑leading Life Fitness and Hammer Strength equipment, making it easy to support health and wellness before, during, or after the workday. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.