Hybrid Global Logistics Program Manager

Scan Global Logistics A/S; Houston (TX); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Scan Global Logistics is seeking a seasoned Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and commercial development.

The role requires managing customer relationships as the primary contact, collaborating with overseas offices and internal teams to ensure service excellence and expand SGL’s service portfolio. Hybrid work: three days in the office.

Qualifications

• 10+ years in international logistics or related leadership roles.
• Experience with freight forwarding and complex global accounts.
• Proven ability to manage customer relationships and present to stakeholders.
• Working knowledge of TMS and WMS platforms.
• Fluent in English and strong analytical skills.

Responsibilities

• Lead end-to-end program management for assigned global key accounts, aligning with customer requirements and business objectives.
• Translate Statements of Work (SOWs) and SLAs into measurable KPIs, dashboards, and action plans.
• Establish governance frameworks and conduct quarterly business reviews (QBRs).
• Serve as primary PM contact, building relationships with stakeholders and senior leadership.
• Monitor program health and identify risks with mitigation plans.
• Oversee revenue, invoicing, cost management, and profitability to improve program value.
• Lead cross-functional initiatives across Sales, Solutions, Pricing, Carrier Management, Finance, IT/EDI, Operations.
• Scope, plan, and implement new customer solutions and expanded services, ensuring readiness and transitions.
• Coordinate with origin/destination offices and regional/global teams for consistent execution.
• Develop program documentation, SOPs, KPIs, reporting structures, and governance processes.
• Lead escalations and implement corrective actions for timely resolution.
• Drive process optimization, automation, and technology integration to improve performance.
• Identify opportunities to enhance performance and profitability.
• Collaborate with regional/global PM teams to standardize processes.
• Manage multiple priorities and ensure timely delivery.

Skills

Freight forwarding

Logistics

Global account management

English fluency

Tools

TMS experience

WMS experience

Job description

Scan Global Logistics is seeking a seasoned Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and commercial development.

The role requires managing customer relationships as the primary contact, collaborating with overseas offices and internal teams to ensure service excellence and expand SGL’s service portfolio. Hybrid work: three days in the office.