Global Customer Programs Lead (Logistics & Ops)

DHL Group; Detroit (MI); Hybrid; USD 93,000 - 124,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding is seeking a Global Customer Program Manager to lead and optimize customer-focused logistics operations across regions. The role acts as the primary bridge between customers, operations, sales, and regional teams to ensure global standards and superior service.

Based in the United States with flexible/hybrid work, you will drive worldwide execution, governance, and continuous improvement, while supporting revenue targets and operational efficiency for air freight services.

Qualifications

• 5–10 years of freight forwarding/logistics experience (AFR preferred).
• Strong knowledge of end-to-end forwarding operations and customer processes.
• Proven customer management and stakeholder engagement skills.
• Ability to manage escalations and drive resolution under pressure.
• Strong analytical and problem-solving capabilities.
• Proficiency in logistics systems (e.g., CargoWise or similar).
• Excellent communication and presentation skills.

Responsibilities

• Act as the primary operational contact for assigned customers, ensuring service delivery meets KPIs and SLAs.
• Monitor customer performance and resolve service issues proactively.
• Lead regular customer reviews (QBRs/MBRs) with Sales/Key Account teams.
• Ensure communication on shipment status, escalations, and service improvements.
• Oversee end-to-end air freight shipment execution (import/export).
• Coordinate with internal teams to ensure seamless execution.
• Drive cost control and productivity improvements.

Skills

End-to-end forwarding

Customer management

Stakeholder engagement

Escalation management

Analytical skills

Excellent communication

Tools

CargoWise

Job description

DHL Global Forwarding is seeking a Global Customer Program Manager to lead and optimize customer-focused logistics operations across regions. The role acts as the primary bridge between customers, operations, sales, and regional teams to ensure global standards and superior service.

Based in the United States with flexible/hybrid work, you will drive worldwide execution, governance, and continuous improvement, while supporting revenue targets and operational efficiency for air freight services.