Hybrid Global Customer Programs Leader

DHL Global Forwarding; Detroit (MI); Hybrid; USD 93,000 - 124,000; Full time

Benefits offered by this job

Competitive base salary plus incentive

401(k) match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid time off

Job summary

DHL Global Forwarding is seeking a Global Customer Program Manager to lead global customer initiatives across regions, ensuring consistent execution and high service quality for air freight services. The role bridges customers, operations, commercial teams, and regional stakeholders to align priorities and drive worldwide implementation.

You will own governance for assigned customers, oversee end-to-end shipments, monitor KPIs, and collaborate with Sales, Finance, and Product to optimize

Qualifications

• 5-10 years of freight forwarding/logistics experience (AFR preferred).
• Proven customer management and stakeholder engagement skills.
• Ability to manage escalations and drive resolution under pressure.
• Strong analytical and problem-solving capabilities.
• Proficiency in logistics systems (e.g., CargoWise or similar).
• Excellent communication and presentation skills.

Responsibilities

• Act as the primary operational contact for assigned customers, ensuring service delivery meets KPIs and SLAs.
• Monitor customer performance, satisfaction levels, and proactively resolve service issues.
• Lead regular customer reviews (QBRs/MBRs) with Sales and Key Account teams.
• Oversee end-to-end air freight shipment execution (import/export).
• Ensure compliance with operational standards, SOPs, and regulatory requirements.
• Coordinate with internal teams to ensure seamless execution and drive efficiency.

Skills

Logistics expertise

Customer management

Escalation handling

Analytics

CargoWise

Communication skills

Tools

CargoWise

Job description

DHL Global Forwarding is seeking a Global Customer Program Manager to lead global customer initiatives across regions, ensuring consistent execution and high service quality for air freight services. The role bridges customers, operations, commercial teams, and regional stakeholders to align priorities and drive worldwide implementation.

You will own governance for assigned customers, oversee end-to-end shipments, monitor KPIs, and collaborate with Sales, Finance, and Product to optimize