Global Logistics Program Manager | Hybrid Role

Transgroup Express, Llc; Houston (TX); Híbrido; USD 100.000 - 120.000; Tempo integral

Resumo da vaga

Scan Global Logistics is seeking a Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and commercial development. The PM will own the customer relationship and work with customers, overseas offices, and internal teams to ensure service excellence and identify opportunities to expand the service portfolio.

The ideal candidate has strong experience in program management, logistics, supply chain, or global account

Qualificações

• 10+ years of experience in international logistics or global accounts.
• Experience with TMS/WMS and data analysis.
• Strong communication and leadership skills, with cross-functional collaboration ability.

Responsabilidades

• Lead end-to-end program management for assigned global key accounts, ensuring alignment with customer requirements and contracts.
• Translate SOWs and SLAs into KPIs, dashboards, and performance targets.
• Establish governance, performance reviews, and QBRs for programs.
• Serve as the primary program management contact for assigned customers and senior stakeholders.
• Monitor program health and identify risks while implementing mitigation strategies.
• Oversee financial and commercial performance including revenue, invoicing, cost management, and profitability.
• Lead cross-functional program initiatives to support customer requirements and strategic priorities.
• Oversee scoping, planning, and implementation of new customer solutions and expanded services.
• Coordinate with origin/destination offices and regional teams to ensure consistent execution.
• Develop and maintain program documentation, SOPs, KPIs, and reporting structures.

Conhecimentos

Freight forwarding

Logistics

Supply chain management

Global account management

English fluency

Program management

Ferramentas

TMS

WMS

Descrição da vaga

Scan Global Logistics is seeking a Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and commercial development. The PM will own the customer relationship and work with customers, overseas offices, and internal teams to ensure service excellence and identify opportunities to expand the service portfolio.

The ideal candidate has strong experience in program management, logistics, supply chain, or global account