Hybrid Global IT Support Specialist

The Church of Jesus Christ of Latter-day Saints; Riverton (UT); Hybrid; USD 40,000 - 56,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints is seeking a Global Tech Support Generalist to serve as the first point of contact for members and staff needing hardware, software, and policy assistance. This full-time, hybrid role requires weekly on-site work at our Riverton, UT office and involves resolving inquiries via phone, email, and chat with timely, accurate responses.

Ideal candidates will have 0–2 years in technical support, an English fluency, and an associate degree in CS/IS.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred.
• 0 to 2 years previous computer technical support.
• Fluency in reading, writing, and speaking in English (required) with Portuguese preferred.
• Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows Operating systems.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.
• Although this is a hybrid position, must live close to the office based in Riverton, UT USA

Responsibilities

• Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
• Provides technical support of hardware, systems, sub-systems and/or applications
• Assists with navigating around application menus, may be required to remote into customer's computer
• Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
• Offers alternative solutions where appropriate
• Records all customer contact information in CRM system
• Escalates more complex problems to the Global Tech Support Specialist when appropriate
• Performs work under general supervision

Skills

Customer service

Communication

English (Fluent)

Portuguese (Preferred)

Education

Associate degree in CS/IS

Tools

Active Directory

VPN software

Windows OS

CRM systems

Job description

The Church of Jesus Christ of Latter-day Saints is seeking a Global Tech Support Generalist to serve as the first point of contact for members and staff needing hardware, software, and policy assistance. This full-time, hybrid role requires weekly on-site work at our Riverton, UT office and involves resolving inquiries via phone, email, and chat with timely, accurate responses.

Ideal candidates will have 0–2 years in technical support, an English fluency, and an associate degree in CS/IS.