GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Riverton (UT); Hybrid; USD 42,000 - 65,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints is seeking a Global Tech Support Generalist in Riverton, Utah. This full-time, hybrid IT role supports a wide range of hardware, software, and policies, serving as the first point of contact by phone, email, or chat to quickly resolve user issues.

The position requires bilingual English and Spanish communication, 0–2 years in tech support, and a basic knowledge of Windows OS, Active Directory, VPNs, and CRM systems.

Qualifications

• High School Diploma or equivalent required.
• Associate degree or tech certificate in CS or IS preferred.
• 0–2 years in computer technical support.
• Fluent in English and Spanish (reading/writing/speaking).
• Strong hardware, meetinghouse technology, and network troubleshooting.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with Windows operating systems.
• Clear, professional written and verbal communication.
• Outstanding customer service and problem-solving skills.
• Hybrid role; must live near Riverton, UT.

Responsibilities

• Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support.
• Provides technical support of hardware, systems, sub-systems and/or applications.
• Assists with navigating around application menus and may remote into customer's computer.
• Troubleshoot network connectivity issues with remote employees.
• Develops and sustains a productive customer relationship.
• Offers alternative solutions where appropriate.
• Records all customer contact information in CRM system.
• Escalates complex problems to the Global Tech Support Specialist.
• Performs work under general supervision.

Skills

Bilingual English/Spanish

Computer hardware knowledge

Network troubleshooting

Active Directory knowledge

Windows operating systems

Customer communication

Hybrid/onsite readiness

Education

Associate degree in Computer Science or Information Systems

High School Diploma or equivalent

Tools

VPN software

Active Directory tools

CRM systems

Job description

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GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team

Riverton, UT, United States (Híbrido)

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

PLEASE BE ADVISED: If you have submitted an application for Requisition# 377106, you do not need to complete one for this posting. Thank you!

The purpose of the Global Services Department is to help others come unto Christ by serving members, leaders, and employees globally in a simple, efficient, and Christ-centered way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

This is a full-time (40-hour/week) position. Under current hybrid working arrangements, employees are required to work in the Riverton, Utah office a minimum of one day per week, or more frequently as business needs require. This Alternative Work Arrangement (AWA) is subject to ongoing approval.

Responsibilities

• Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
• Provides technical support of hardware, systems, sub-systems and/or applications
• Assists with navigating around application menus, may be required to remote into customer's computer
• Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
• Offers alternative solutions where appropriate
• Records all customer contact information in CRM system
• Escalates more complex problems to the Global Tech Support Specialist when appropriate
• Performs work under general supervision

Qualifications

• High School Diploma or equivalent required
• Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
• 0 to 2 years previous computer technical support
• Fluency in reading, writing, and speaking English and Spanish is required
• Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
• Understanding of Active Directory to unlock and reset passwords
• Proficient with troubleshooting all Windows Operating systems
• Ability to communicate clearly and professionally, both verbally and in writing
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
• Although this is a hybrid position, must live close to the office based in Riverton, UT USA

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.