Hybrid Global Customer Experience Specialist

Rehadapt LLC; Pennsylvania; Hybrid; USD 40,000 - 65,000; Full time

Job summary

Rehadapt, a Tobii Dynavox company, is seeking a Customer Experience Specialist to guide customers through pre-sales and order management, collaborating with sales and finance to ensure a seamless experience. The role blends remote and on-site work at our Pittsburgh HQ with a strong focus on service excellence across domestic and international inquiries.

You will handle inquiries via phone, email, and MS Teams, support quotations and orders, and contribute to process improvements while leveraging

Qualifications

• Associate degree or 2–4 years of inside sales or customer service
• Attention to detail with a commitment to service excellence
• Excellent written and verbal communication
• Excellent problem resolution
• Bilingual applicants encouraged
• MS Office Suite proficiency
• ERP/CRM experience preferred
• Ability to communicate with all levels and work as part of a team

Responsibilities

• Manage customers and internal stakeholders throughout the customer journey
• Handle inquiries via phone, email, and MS Teams
• Execute order management: quotations, processing, invoicing, returns, backorders, credits
• Analyze and resolve issues related to orders, deliveries, invoices
• Ensure completeness and accuracy of orders and payment status
• Document interactions in CRM systems
• Support sales with quotations and communications
• Collaborate with Finance on invoicing and refunds
• Contribute to continuous improvement of customer service processes
• Provide first-level support for basic technical inquiries and complaints

Skills

Inside sales

Customer service

Written & verbal communication

Problem solving

MS Office

ERP/CRM systems

Attention to detail

Bilingual

Team collaboration

Education

Associate degree

2-4 years experience

Tools

MS Office Suite

ERP

CRM systems

Job description

Rehadapt, a Tobii Dynavox company, is seeking a Customer Experience Specialist to guide customers through pre-sales and order management, collaborating with sales and finance to ensure a seamless experience. The role blends remote and on-site work at our Pittsburgh HQ with a strong focus on service excellence across domestic and international inquiries.

You will handle inquiries via phone, email, and MS Teams, support quotations and orders, and contribute to process improvements while leveraging