Customer Experience Associate

Rehadapt LLC; Pennsylvania; Hybrid; USD 40,000 - 65,000; Full time

Job summary

Rehadapt, a Tobii Dynavox company, is seeking a Customer Experience Specialist to guide customers through pre-sales and order management, collaborating with sales and finance to ensure a seamless experience. The role blends remote and on-site work at our Pittsburgh HQ with a strong focus on service excellence across domestic and international inquiries.

You will handle inquiries via phone, email, and MS Teams, support quotations and orders, and contribute to process improvements while leveraging

Qualifications

• Associate degree or 2–4 years of inside sales or customer service
• Attention to detail with a commitment to service excellence
• Excellent written and verbal communication
• Excellent problem resolution
• Bilingual applicants encouraged
• MS Office Suite proficiency
• ERP/CRM experience preferred
• Ability to communicate with all levels and work as part of a team

Responsibilities

• Manage customers and internal stakeholders throughout the customer journey
• Handle inquiries via phone, email, and MS Teams
• Execute order management: quotations, processing, invoicing, returns, backorders, credits
• Analyze and resolve issues related to orders, deliveries, invoices
• Ensure completeness and accuracy of orders and payment status
• Document interactions in CRM systems
• Support sales with quotations and communications
• Collaborate with Finance on invoicing and refunds
• Contribute to continuous improvement of customer service processes
• Provide first-level support for basic technical inquiries and complaints

Skills

Inside sales

Customer service

Written & verbal communication

Problem solving

MS Office

ERP/CRM systems

Attention to detail

Bilingual

Team collaboration

Education

Associate degree

2-4 years experience

Tools

MS Office Suite

ERP

CRM systems

Job description

Why join us? We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

This position is with Rehadapt, a Tobii Dynavox company specializing in innovative mounting solutions for assistive technology. As part of the Tobii Dynavox family, Rehadapt is committed to developing solutions that help people with disabilities achieve greater independence and participation in everyday life. As a Customer Experience Specialist, you act as a key interface between customers, sales, and internal stakeholders. You guide customers throughout the pre-sales and order management journey and ensure a seamless and high-quality customer experience. You will collaborate closely with international teams (e.g., Germany) and leverage modern tools and systems to handle customer inquiries efficiently while continuously improving processes.

Hybrid Role:

This position follows a flexible hybrid schedule, with 3 days working remotely and 2 days onsite at our Pittsburgh Corporate Headquarters, with onsite days flexible based on team and business needs. Office Address: 1400 Cherrington Pkwy, Moon Township, PA 15108

What you’ll do:

• Manage and support customers and internal stakeholders throughout the entire customer journey
• Handle customer inquiries via phone, email, and MS Teams
• Execute order management processes including quotation, order processing, invoicing, returns, backorders, and credits
• Analyze and resolve customer inquiries related to orders, deliveries, and invoices
• Ensure completeness and accuracy of customer orders by clarifying missing information and payment status
• Document all customer interactions in CRM systems.
• Support sales teams with quotations and customer communication
• Collaborate closely with Finance regarding invoicing, refunds, and issue resolution
• Contribute to continuous improvement of customer service and operational processes
• Provide first-level support for basic technical inquiries and customer complaints

What you’ll bring:

• Associate degree or 2-4 years of inside sales or customer service
• Attention to detail with a commitment to achieving results through service excellence and high standards
• Excellent written and verbal communication
• Excellent problem resolution
• Bilingual applicants are encouraged
• MS Office Suite (Outlook, Excel, Word, PowerPoint)
• ERP experience preferred
• Clear, concise, and articulate written and spoken communication
• Strong interpersonal/rapport building skills
• Ability to communicate with all levels within the organization
• Ability to work cooperatively as a member of a team
• Demonstrated ability to discern issues and concerns of customers (internal and external)
• Ability to remain calm and focused while communicating in a fast-paced environment
• Problem-Solving
• Listening/Phone Skills
• ERP/CRM-System experience

Work Environment: Dedicated workspace free of distraction for focused work Private workspace due to HIPPA requirements and sensitive customer information Domestic and international travel may be required on occasion

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity.

Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

Interested in a career with meaningful impact? How about a collaborative work culture where curiosity is celebrated? If so, start searching our current job openings.