Hybrid Customer Experience Specialist

Tobii Dynavox®; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Tobii Dynavox, including its Rehadapt unit, seeks a Customer Experience Specialist to guide customers through pre-sales and order management, collaborating with global teams to deliver a high-quality experience. You’ll handle inquiries, manage orders, and support sales and finance while continuously improving processes in a hybrid Pittsburgh-based role with some remote work.

This position emphasizes strong communication, problem solving, and ERP/CRM proficiency, with opportunities to influence

Qualifications

• Associate degree or 2–4 years of inside sales or customer service
• Attention to detail with service excellence and high standards
• Excellent written and verbal communication
• Bilingual applicants encouraged
• Proficient with MS Office and CRM/ERP systems

Responsibilities

• Manage and support customers and internal stakeholders throughout the entire customer journey
• Handle customer inquiries via phone, email, and MS Teams
• Execute order management processes including quotation, order processing, invoicing, returns, backorders, and credits
• Analyze and resolve customer inquiries related to orders, deliveries, and invoices
• Ensure completeness and accuracy of customer orders by clarifying missing information and payment status
• Document all customer interactions in CRM systems
• Support sales teams with quotations and customer communication
• Collaborate closely with Finance regarding invoicing, refunds, and issue resolution
• Contribute to continuous improvement of customer service and operational processes
• Provide first-level support for basic technical inquiries and customer complaints

Skills

Customer service

Team collaboration

Problem solving

Communication

Education

Associate degree

2–4 years inside sales or customer service

Tools

MS Office

ERP systems

CRM systems

Job description

Tobii Dynavox, including its Rehadapt unit, seeks a Customer Experience Specialist to guide customers through pre-sales and order management, collaborating with global teams to deliver a high-quality experience. You’ll handle inquiries, manage orders, and support sales and finance while continuously improving processes in a hybrid Pittsburgh-based role with some remote work.

This position emphasizes strong communication, problem solving, and ERP/CRM proficiency, with opportunities to influence