Technical Customer Support Specialist (Hybrid)

GN Group; United States; Hybrid; USD 47,000 - 53,000; Full time

Benefits offered by this job

PTO & Holidays

401k with match

Parental leave

HSA contributions

Product discounts

Job summary

GN Group seeks a Customer Service Representative to be the first point of contact, delivering exceptional support for GN ReSound hearing solutions. You will handle inquiries, resolve issues, and ensure a positive experience across calls, email, and chat.

The role offers a full-time schedule with CST hours, initial onsite training, and a hybrid future with onsite three days a week and remote Mondays/Fridays. Previous telecom or consumer electronics support is preferred.

Qualifications

• Minimum education with a 2 years degree or 3 years of relevant experience.
• Minimum 1 year of technical support experience in telecom/high-tech/consumer electronics.
• Experience with cell phones, apps, and Bluetooth technology is a plus.

Responsibilities

• Respond to customer inquiries and resolve product and order-related issues.
• Provide technical troubleshooting and support via phone, email, and chat.
• Educate customers to maximize product use and enhance satisfaction.
• Contribute to process improvements based on recurring issues.

Skills

Customer service

Technical troubleshooting

Phone support

Email support

Education

2-year degree

3+ years relevant experience

Tools

Bluetooth technology

Cell phones

Job description

GN Group seeks a Customer Service Representative to be the first point of contact, delivering exceptional support for GN ReSound hearing solutions. You will handle inquiries, resolve issues, and ensure a positive experience across calls, email, and chat.

The role offers a full-time schedule with CST hours, initial onsite training, and a hybrid future with onsite three days a week and remote Mondays/Fridays. Previous telecom or consumer electronics support is preferred.