Hybrid Front Desk & Client Experience Lead

Patriot Growth Insurance Services, LLC; Milford (MA); Hybrid; USD 2,781,000 - 3,178,000; Full time

Benefits offered by this job

Medical plans

Virtual healthcare

Disability insurance

Parental leave

Flexible PTO

401(k) match

Dental & Vision

EAP

Job summary

Patriot Growth Insurance Services in Milford, MA is seeking a Client Experience Coordinator to support front desk operations and deliver exceptional client service. The role involves handling calls, mail, walk-ins, faxes, scheduling, and daily reporting to ensure smooth office flow.

You will collaborate with multiple departments, assist with onboarding, and contribute to process improvements while representing the agency professionally.

Qualifications

• Previous experience as an administrative assistant or receptionist.
• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to work in a team and handle data entry accurately.

Responsibilities

• Answer phones and route inquiries to the correct departments.
• Receive, sort, and distribute mail and faxes.
• Greet walk-in clients and provide information about products and services.
• Update staff calendar with meetings and appointments.
• Document daily phone calls and walk-in traffic for weekly reports.
• Assist with small projects and onboarding for front desk staff.
• Identify areas for process improvements and implement best practices.

Skills

Administrative experience

Communication

Organizational skills

Data entry

Tools

Microsoft Office Suite

Job description

Patriot Growth Insurance Services in Milford, MA is seeking a Client Experience Coordinator to support front desk operations and deliver exceptional client service. The role involves handling calls, mail, walk-ins, faxes, scheduling, and daily reporting to ensure smooth office flow.

You will collaborate with multiple departments, assist with onboarding, and contribute to process improvements while representing the agency professionally.