Client Experience Coordinator New Milford, MA

Patriot Growth Insurance Services, LLC; Milford, Northern (MA, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Multiple medical plans

Virtual healthcare for you and family

Disability coverage

Parental leave

Generous PTO

401(k) match

Employee Assistance Program

Job summary

Patriot Growth Insurance Services in Milford, MA seeks a Client Experience Coordinator to manage the front desk, greet visitors, answer and direct calls, and support daily administrative tasks in a hybrid work environment.

Collaborate across departments, maintain calendars, assist with onboarding, and help improve office processes while delivering a welcoming client experience.

Qualifications

• Previous experience as an administrative assistant or receptionist.
• Excellent written and verbal communication.
• Strong organizational skills and data accuracy.

Responsibilities

• Handle incoming phone calls and direct to the appropriate departments.
• Receive, sort, and distribute office mail.
• Greet walk-in customers and provide information about insurance products and services.
• Manage incoming faxes and forward to relevant individuals.
• Regularly update staff calendar with meetings and appointments.
• Document and log daily phone calls for weekly summaries.
• Keep track of daily walk-in traffic for weekly reports.
• Collaborate with other departments on small projects.
• Assist with front desk training and onboarding of new staff.
• Suggest process improvements to enhance receptionist efficiency.

Skills

Admin experience

Reception duties

Excellent communication

Data entry

Team collaboration

Tools

Microsoft Office

Email management

Calendar management

Job description

Patriot Growth Insurance Services | Milford, MA | Hybrid | Full-Time

Why This Role Matters

The Client Experience Coordinator plays a crucial role in ensuring the smooth operation of Patriot's front desk and providing excellent customer service to clients and visitors. This position is responsible for handling various administrative tasks and promoting a positive and welcoming atmosphere at the office.

How You'll Make an Impact

• Handle incoming phone calls and efficiently direct them to the appropriate departments, ensuring clients' inquiries are addressed promptly.
• Receive, sort, and distribute office mail, ensuring it reaches the intended recipients in a timely manner.
• Greet and assist walk-in customers, addressing their queries and providing necessary information about the agency’s insurance products and services.
• Manage incoming faxes and forward them to the relevant individuals or departments.
• Regularly update the staff calendar with meetings, appointments, and other important events to ensure smooth scheduling.
• Document and log daily phone calls, maintaining accurate records that will contribute to the weekly summary report.
• Keep track of daily walk-in traffic, maintaining records for the weekly summary report.
• Collaborate with other departments by assisting with small projects.
• Play a role in training and onboarding new staff members for the front desk, ensuring a smooth integration into the team.
• Strive to improve the overall efficiency and effectiveness of receptionist duties, suggesting process enhancements and implementing best practices.

What You Bring

• Previous experience as an administrative assistant or receptionist
• Excellent communication skills, both written and verbal, to convey information clearly and transparently.
• Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively.
• Display a high level of attention to detail when entering data and reviewing documents to avoid errors and ensure data integrity.
• Ability to work effectively in a team environment and collaborate with team members and other departments.
• Exceptional problem-solving skills, combined with a persistent approach to achieving successful resolutions.
• Provide empathetic and supportive assistance to clients and visitors by being responsive to needs and creating a positive experience at the front desk.
• Familiarity and proficiency in using relevant software applications, Microsoft Office Suite, and other tools used for email and data entry.
• Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Pay Range

$22.60 - $22.77 USD