Hybrid Floral Customer Support Specialist

Teleflora; Oklahoma City (OK); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Vision/Dental plans

401k with company match

Career progression opportunities

Mentorship program & training

Job summary

Teleflora in Oklahoma City is seeking a Customer Service Representative, Flowerbuyer, to support our nationwide florist network. You will handle inbound calls, train florists on Flowerbuyer tools, and coordinate with teams to fulfill orders.

The role requires flexibility for in-office and remote work in a hybrid schedule. Key traits include clear communication, multitasking, and a proactive service mindset.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient computer skills.
• Ability to multi-task.
• Self-motivated and driven, with ability to work with minimal direction.
• Capacity to manage and support change.
• Telecommunication experience is an asset.
• Additional hours and attendance may be required for key floral holidays (Valentine’s Day & Mother’s Day).

Responsibilities

• Answer inbound calls from our florists, providing order support and first call resolution.
• Become completely familiar with the Flowerbuyer Floral Auction site.
• Provide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and tools.
• Partner with other teams to execute outbound call lists as needed.
• Achieve KPIs, productivity standards, call quality, and adhere to schedule.
• Handle escalated customer issues with Supervisor support.

Skills

Excellent communication

Proficient computer skills

Multi-tasking

Self-motivated

Change management

Telecommunications experience

Long hours around floral holidays

Job description

Teleflora in Oklahoma City is seeking a Customer Service Representative, Flowerbuyer, to support our nationwide florist network. You will handle inbound calls, train florists on Flowerbuyer tools, and coordinate with teams to fulfill orders.

The role requires flexibility for in-office and remote work in a hybrid schedule. Key traits include clear communication, multitasking, and a proactive service mindset.