Customer Service Representative, Flowerbuyer

The Wonderful Company LLC; Oklahoma City (OK); Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Vision and dental plans

401(k) with match

Wellness program access

Life coaching and fitness reimburse}

Descripción de la vacante

Teleflora in Oklahoma City is seeking a Customer Service Representative, Flowerbuyer to support our nationwide network of florists. The role combines in-office and optional remote work, with a hybrid Monday–Wednesday in the Oklahoma City office and remote Thursdays and Fridays.

You will handle inbound florist calls, assist with Flowerbuyer orders, and train florists on account pages and available resources. Expect KPI targets, performance metrics, and potential overtime during peak holidays.

Formación

• Experience in customer service or call center environment preferred.
• Ability to train customers and staff on product/site resources.
• Strong communication and interpersonal skills.

Responsabilidades

• Handle inbound calls from florists, provide order support and first-call resolution.
• Familiarize yourself with the Flowerbuyer site and product line.
• Provide training to florists on Flowerbuyer Account pages and resources.
• Coordinate with other teams to fulfill outbound call lists.
• Meet KPIs, productivity and call quality targets; adhere to schedule.
• Assist with escalated issues with supervisor support.
• Perform other duties as assigned.
• Work with minimal direction and adapt to change.
• Note: overtime may be required during peak floral holidays.

Conocimientos

Call handling

Customer support

Training

Cross-team collaboration

KPIs

Communication

Multi-tasking

Flexibility

Descripción del empleo

Customer Service Representative, Flowerbuyer

• Full-time

With Christmas around the corner, Teleflora is busier than ever! We are looking for our Customer Service Representative, Flowerbuyer position. Teleflora has been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

In 2013, Flowerbuyer was acquired by Teleflora.Flowerbuyer® was conceived by people who recognized that with the power of the internet there was an opportunity to improve the wholesale flower buying experience for the floral community. Launching the first North American online auction-based flower-buying site, Flowerbuyer became operational in 1997 with this new innovative approach. Now, Flowerbuyer has several thousand customers, an impeccable reputation and over 400 flower growers to choose from in over 5 countries.

As a Customer Service Representative, Flowerbuyer, you will play an essential role in customer satisfaction and growth by providing exceptional solution-based customer service to our member florists. The candidate will become an expert in the navigation of the Flowerbuyer website, the product line that FlowerBuyer offers, and the shipping methods we use to send florists their floral stock orders.

You’ll be working a hybrid schedule of Monday-Wednesday in the Oklahoma City office, with the option to work from home on Thursday and Friday. Working from home is voluntary and the ability to work in the office is available. We would love to have you join the team!

• Answer inbound calls from our florists, providing order support and first call resolution while working within company guidelines
• Become completely familiar with the Flowerbuyer Floral Auction site
• Provide training to new and existing florists on theirFlowerbuyer Account page and ensure they fully understand their resources and tools
• Partner with other teams in the business to execute outbound calllists as needed
• Achieve key performance indicators, productivity standards, call quality performance & adhere to schedule
• Handle escalated customer issues with Supervisor support
• Additional duties/responsibilities as assigned
• Excellent communication and interpersonal skills
• Ability to multi-task
• Self-motivated and driven, with ability to work with minimal direction
• Capacity to manage and support change
• Telecommunication experience is an asset
• Additional hours and attendance may be required for key floral holidays (Valentine’s Day & Mother’s Day)
• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Telefora is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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