Hybrid-Flex Director of Ops & Process Excellence

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 158,000 - 253,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Tuition reimbursement

401k match

PTO

Job summary

Blue Cross NC seeks a Director of Operations Support to lead multiple units, drive efficiency, and shape core systems and processes in a hybrid-flex work model. The role encompasses strategic leadership, budget management, and program oversight within the health care payer environment.

You’ll oversee enterprise projects, mentor staff, ensure quality initiatives, and coordinate with IT, operations, and analytics to sustain reliable operation and continuous improvement across call centers and

Qualifications

• Bachelor’s Degree in a related field; in lieu of degree, 12 years’ experience.
• Experience managing multifunctional operational area or IS application/software development.

Responsibilities

• Lead teams to identify, coordinate, and implement initiatives that improve efficiency and quality.
• Develop and manage departmental budgets with forecasting and variance analyses.
• Direct staff of SMEs and analysts on business initiatives, problem resolution, and system enhancements.
• Oversee enterprise and departmental projects from business case to ROI and scheduling.
• Oversee optimization of systems, processes, and workflows including workforce planning for call centers.

Skills

Application Management

Business Management

Continual Improvement Process

Operations Management

Process Improvements

Process Optimization

Program Management

Project Management

Supply Chain

Supply Chain Management (SCM)

Education

Bachelor’s Degree in a related field

12 years’ experience

Job description

Blue Cross NC seeks a Director of Operations Support to lead multiple units, drive efficiency, and shape core systems and processes in a hybrid-flex work model. The role encompasses strategic leadership, budget management, and program oversight within the health care payer environment.

You’ll oversee enterprise projects, mentor staff, ensure quality initiatives, and coordinate with IT, operations, and analytics to sustain reliable operation and continuous improvement across call centers and