Hybrid Fixed Income App Support for Rates & Credit

BAMM Staffing; New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

BAMM Staffing in New York City seeks an Application Support Analyst focused on Rates & Credit. You will ensure high availability of front-office platforms, partner with traders and tech teams, and drive incident management and continuous improvement.

The role demands 8+ years in Front Office support, strong SQL and scripting skills, and experience with monitoring tools. Hybrid NYC work model offers exposure to critical trading workflows.

Qualifications

• 8+ years of experience in Front Office application support.
• Experience supporting Rates and Credit related Fixed Income products.
• Familiarity with electronic execution venues and market data platforms.
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting.
• Experience with regulatory and control frameworks applied to Front Office Technology organizations.
• Incident management and problem-solving.
• Real-time debugging and troubleshooting.
• Creating dashboards and generate stability reports.
• Strong communication and stakeholder management skills.
• Analytical and proactive mindset with ownership of issue resolution.
• Ability to work on-call and adhere to scheduled rotations for system support and maintenance.

Responsibilities

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drives corrective actions following production issues.
• Ensure adherence to support procedures, escalation protocols, and operational controls.
• 24x7 availability depends on business demand.
• Act as a primary technology contact for traders, sales, middle office, and operations teams.
• Parter with business stake holders to understand requirements, prioritize production enhancements, and identify opportunities for automation.
• Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership.
• Produce regular operational and service‑level reporting for stakeholders.
• Monitor electronic order flow, trade execution performance, and connectivity health.
• Coordinate onboarding activities with trading venues, brokers, vendors and counterparties.
• Coordinate testing, release planning, deployment activities, and post‑implementation validation.
• Ensure production readiness and operational supportability for new releases.
• Maintain strong operational controls across supported platforms.
• Support audit, compliance and user access review activities.
• Document support procedures, recovery processes, and system dependencies.
• Identify operation risk and implement preventive controls to improve platform resilience.

Skills

Front Office support

SQL

Scripting

Monitoring tools

Troubleshooting

Incident management

Problem solving

On-call

Stakeholder management

Automations

Tools

Prometheus

Grafana

LogicMonitor

Geneos/ITRS

MSSQL

SQL Server

Oracle

Python

PowerShell

Bash

Job description

BAMM Staffing in New York City seeks an Application Support Analyst focused on Rates & Credit. You will ensure high availability of front-office platforms, partner with traders and tech teams, and drive incident management and continuous improvement.

The role demands 8+ years in Front Office support, strong SQL and scripting skills, and experience with monitoring tools. Hybrid NYC work model offers exposure to critical trading workflows.