Hybrid FinTech Application Support Analyst

Solifi; Alpharetta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Solifi is hiring an Application Support Analyst to provide incident and service request support for customers using Solifi products. The role involves triaging, investigating and resolving issues across functional, technical, financial and accounting domains.

You will communicate with customers remotely via Jira Service Management, phone and web meetings, and coordinate with internal teams to deliver effective solutions.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 1–3 years in technical or application support handling complex issues.
• Experience supporting enterprise software applications.

Responsibilities

• Provide application support for Solifi customers across products and versions.
• Triage, investigate and resolve incidents and service requests.
• Communicate timely updates and resolutions to customers and internal teams.
• Collaborate with Product, Engineering and Professional Services to improve support outcomes.
• Document issues, workarounds and solutions for the knowledge base.

Skills

SQL scripting

Jira Service Management

Customer support

Problem solving

Communication

Education

Bachelor’s degree in related field

Tools

SQL Server Management Studio

Oracle

Confluence

Microsoft 365

Job description

Solifi is hiring an Application Support Analyst to provide incident and service request support for customers using Solifi products. The role involves triaging, investigating and resolving issues across functional, technical, financial and accounting domains.

You will communicate with customers remotely via Jira Service Management, phone and web meetings, and coordinate with internal teams to deliver effective solutions.