Lead FinTech Support Consultant — Hybrid, Growth Path

SimCorp

Warsaw (IN)

Hybrid

USD 36,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Flexible working hours

Hybrid model (2 days in office, 3 days

Healthcare package

Career development opportunities

International work environment

Job summary

SimCorp is seeking a Lead Customer Support Consultant to deliver expert-level support and service delivery to clients, handling escalated inquiries and guiding junior consultants. The role collaborates with cross-functional teams to resolve complex issues and align support with client targets.

The position emphasizes customer satisfaction, process improvement, and growth within a dynamic, international FinTech environment.

Qualifications

Degree in finance/economics or related field.
Experience in the financial world (asset management, insurance, funds).
Strong communication and organizational skills with analytical thinking.
Ability to manage multiple tasks in a time-sensitive setting and be service-minded.

Responsibilities

Defining, communicating and solving issues by liaising with the customer and their support teams, and SimCorp developers and other consultants like yourself.
Investigating customer issues with replication and diagnosing them with the SimCorp technical teams.
Verifying workarounds for customers while their issue is being resolved.
Documenting solutions to recurring issues in the internal knowledge base.
Staying in close contact and communicating errors & enhancement requests with local development staff and central Development Division.
Maintaining high level of customer satisfaction and liaising with client management as needed.
You will be trained and mentored to become highly skilled in your field.
Working extended hours might also be required on occasion.