Lead FinTech Support Consultant — Hybrid, Growth Path

SimCorp; Warsaw (IN); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid model (2 days in office, 3 days

Healthcare package

Career development opportunities

International work environment

Job summary

SimCorp is seeking a Lead Customer Support Consultant to deliver expert-level support and service delivery to clients, handling escalated inquiries and guiding junior consultants. The role collaborates with cross-functional teams to resolve complex issues and align support with client targets.

The position emphasizes customer satisfaction, process improvement, and growth within a dynamic, international FinTech environment.

Qualifications

• Degree in finance/economics or related field.
• Experience in the financial world (asset management, insurance, funds).
• Strong communication and organizational skills with analytical thinking.
• Ability to manage multiple tasks in a time-sensitive setting and be service-minded.

Responsibilities

• Defining, communicating and solving issues by liaising with the customer and their support teams, and SimCorp developers and other consultants like yourself.
• Investigating customer issues with replication and diagnosing them with the SimCorp technical teams.
• Verifying workarounds for customers while their issue is being resolved.
• Documenting solutions to recurring issues in the internal knowledge base.
• Staying in close contact and communicating errors & enhancement requests with local development staff and central Development Division.
• Maintaining high level of customer satisfaction and liaising with client management as needed.
• You will be trained and mentored to become highly skilled in your field.
• Working extended hours might also be required on occasion.

Skills

Customer support

Issue troubleshooting

Communication

Training

Cross-functional

Education

Finance or Economics degree

Tools

SimCorp Dimension

Job description

SimCorp is seeking a Lead Customer Support Consultant to deliver expert-level support and service delivery to clients, handling escalated inquiries and guiding junior consultants. The role collaborates with cross-functional teams to resolve complex issues and align support with client targets.

The position emphasizes customer satisfaction, process improvement, and growth within a dynamic, international FinTech environment.