Hybrid Financial Services Client Support Specialist

Marsh McLennan; United States; Hybrid; USD 41,776 - 48,739; Full time

Job summary

Mercer is hiring a Customer Service Consultant to join our team in the Adelaide or Melbourne office. This hybrid role requires at least three days in the office after training, focusing on providing administrative services across multiple funds and products with strong customer service.

You will work with registry systems, communicate clearly with clients, and handle complex processes to improve the client experience.

Qualifications

• Strong administrative skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Enthusiasm and openness to learning new systems and processes.
• Ability to work effectively in a hybrid work environment.

Responsibilities

• Provide administrative support across multiple funds and products using various registry systems and processes.
• Execute tasks accurately and in a timely manner with a strong focus on customer service.
• Communicate effectively with customers and internal teams to resolve queries and issues.
• Demonstrate strong attention to detail in all administrative and processing tasks.
• Engage proactively in understanding product complexities to enhance client and customer experience.

Skills

Administrative skills

Attention to detail

Excellent communication

Learning mindset

Hybrid work adaptability

Job description

Mercer is hiring a Customer Service Consultant to join our team in the Adelaide or Melbourne office. This hybrid role requires at least three days in the office after training, focusing on providing administrative services across multiple funds and products with strong customer service.

You will work with registry systems, communicate clearly with clients, and handle complex processes to improve the client experience.