Customer Service Consultant

Marsh McLennan; United States; Hybrid; USD 41,776 - 48,739; Full time

Job summary

Mercer is hiring a Customer Service Consultant to join our team in the Adelaide or Melbourne office. This hybrid role requires at least three days in the office after training, focusing on providing administrative services across multiple funds and products with strong customer service.

You will work with registry systems, communicate clearly with clients, and handle complex processes to improve the client experience.

Qualifications

• Strong administrative skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Enthusiasm and openness to learning new systems and processes.
• Ability to work effectively in a hybrid work environment.

Responsibilities

• Provide administrative support across multiple funds and products using various registry systems and processes.
• Execute tasks accurately and in a timely manner with a strong focus on customer service.
• Communicate effectively with customers and internal teams to resolve queries and issues.
• Demonstrate strong attention to detail in all administrative and processing tasks.
• Engage proactively in understanding product complexities to enhance client and customer experience.

Skills

Administrative skills

Attention to detail

Excellent communication

Learning mindset

Hybrid work adaptability

Job description

Job Overview

We are seeking a talented individual to join our Customer Service team at Mercer. This role will be based in the Adelaide or Melbourne office and is a hybrid role requiring at least three days a week in the office after training.

The Customer Service Consultant is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to deliver high‑quality, timely execution of tasks for our customers, with a strong focus on customer service.

Responsibilities

• Provide administrative support across multiple funds and products using various registry systems and processes.
• Execute tasks accurately and in a timely manner with a strong focus on customer service.
• Communicate effectively with customers and internal teams to resolve queries and issues.
• Demonstrate strong attention to detail in all administrative and processing tasks.
• Engage proactively in understanding product complexities to enhance client and customer experience.

Qualifications

• Strong administrative skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Enthusiasm and openness to learning new systems and processes.
• Ability to work effectively in a hybrid work environment.

What makes you stand out

• Previous experience in superannuation or financial services (not required).
• Proactive approach to understanding complex processes.
• Commitment to delivering high‑quality customer service.

Why join our team

• Professional development opportunities and interesting work.
• A vibrant and inclusive culture that allows you to create new solutions and have an impact.
• Career opportunities, benefits and rewards that enhance your well‑being.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.