Hybrid Financial Recovery Rep — Uncapped Earnings

NCC-PL | National Coordination Centre – Poland; Jacksonville (FL); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Hybrid work arrangements

Medical, dental and vision insurance

Job summary

NCC-PL | National Coordination Centre – Poland is seeking Call Center Agents to manage overdue accounts, negotiate payment plans, and document interactions with accuracy. You will engage customers by phone, email, or mail, aiming for compliant resolutions and high-quality service.

The role emphasizes empathy, strong communication, and ability to work with performance targets in a hybrid environment, with training provided as needed.

Qualifications

• Strong communication and active-listening skills.
• Ability to stay composed, confident and solutions-focused.
• Comfort with performance metrics and structured call expectations.
• Basic computer proficiency and ability to learn new systems.
• Prior collections or call center experience is helpful but not required; we provide training.

Responsibilities

• Make and receive calls to discuss past-due accounts with customers.
• Provide clear, empathetic explanations of account status and available resolution options.
• Negotiate payment arrangements in alignment with company guidelines and compliance requirements.
• Document all interactions accurately and efficiently.
• Meet daily, weekly and monthly performance goals.
• Maintain professionalism and adhere to all federal, stated and company regulations, including FDCPA.

Job description

NCC-PL | National Coordination Centre – Poland is seeking Call Center Agents to manage overdue accounts, negotiate payment plans, and document interactions with accuracy. You will engage customers by phone, email, or mail, aiming for compliant resolutions and high-quality service.

The role emphasizes empathy, strong communication, and ability to work with performance targets in a hybrid environment, with training provided as needed.