Hybrid Field Support Engineer - Lighting Solutions

Keystone Technologies; Lansdale (Montgomery County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Philanthropic opportunities

Job summary

Keystone Technologies in Lansdale, PA is seeking a Field Support Engineer to act as a primary contact for customer jobsite needs. This hybrid position involves troubleshooting and testing lighting projects, as well as educating both sales teams and customers about products. You should have an Associate's Degree in Engineering and relevant experience, along with strong communication and troubleshooting skills. Benefits include medical, dental, vision insurance, 401(k) matching, and more.

Qualifications

• Relevant experience in product development and/or field support.
• Expertise in quality management and lean principles.
• Ability to coordinate across multiple parties with positive communication.

Responsibilities

• Act as primary point of contact for field support needs.
• Manage resolution of advanced RMA cases requiring technical investigation.
• Support key customer relationships and navigate sensitive situations.

Skills

Electrical and lighting technology fundamentals

Technical troubleshooting

Quality management and Lean principles

Microsoft Office Suite proficiency

Communication skills

Time management and prioritization

Team player

Education

Associate’s Degree in Engineering or related field

Job description

Keystone Technologies in Lansdale, PA is seeking a Field Support Engineer to act as a primary contact for customer jobsite needs. This hybrid position involves troubleshooting and testing lighting projects, as well as educating both sales teams and customers about products. You should have an Associate's Degree in Engineering and relevant experience, along with strong communication and troubleshooting skills. Benefits include medical, dental, vision insurance, 401(k) matching, and more.