Hybrid Technical Product Support Specialist

Keystone Technologies; Lansdale (Montgomery County); Hybrid; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Short-term disability

Life insurance

Job summary

Keystone Technologies in Lansdale, PA is seeking a Product Support Associate within the Product Development Team to help bring new and innovative lighting products to market while delivering excellent customer support.

You will handle inbound technical inquiries, generate documentation, assist in advanced sales support, and collaborate with Product Managers and Engineering to ensure accurate product data and timely timelines.

Qualifications

• Associate’s degree in engineering, business, or commensurate experience in customer relations, technical support, and or a product development role
• Knowledge of CAD or Architectural drawing software preferred
• Electrical, electronic, or lighting related product knowledge is a plus
• Have effective listening and problem-solving skills
• Strong ability for general deductive reasoning, systematic troubleshooting and understanding of mobile applications and controls
• Knowledge of customer service principles and practices to utilize them for handling customer queries on the phone
• Experience with warranty and complaint processing
• Have a strong work ethic and sense of urgency with ability to take initiative and accomplish goals.
• Have the propensity to understand technical products
• Can manage projects from conception to delivery
• Can maintain exceptional organizational skills and a keen attention to detail

Responsibilities

• Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution
• Generating supporting documentation for technical product related inquiries
• Assisting in advanced sales support for product related inquiries
• Completing lighting layouts with special computer software (similar to CAD software & training will be provided)
• Collaborating with RMA department on warranty claims processing
• Working directly with Product Managers and Engineering to ensure that product data is correct and updated
• Working directly with management to create and maintain timelines with internal and external product team affiliates

Skills

Listening

Problem-solving

Customer service

Education

Associate degree

Tools

CAD software

Architectural drawing

Job description

Keystone Technologies in Lansdale, PA is seeking a Product Support Associate within the Product Development Team to help bring new and innovative lighting products to market while delivering excellent customer support.

You will handle inbound technical inquiries, generate documentation, assist in advanced sales support, and collaborate with Product Managers and Engineering to ensure accurate product data and timely timelines.