Hybrid Field Service Support Specialist

Stryker; Portage (MI); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Stryker in Portage, MI is seeking a hybrid Customer Support Specialist to provide phone-based technical support to Sales, Field Service, and healthcare professionals. The role requires two days weekly in the office and overtime as needed.

You will document inquiries, resolve issues, and coordinate with Accounts Receivable and ERP records to ensure accurate billing, inventory control, and continual service improvement.

Qualifications

• High School Diploma or equivalent.
• 2+ years experience in a customer service environment.
• Basic computer skills.

Responsibilities

• Provide phone-based technical support to Sales, Field Service, and healthcare professionals.
• Build strong relationships with customers to deliver an exceptional experience.
• Document customer inquiries, complaints, and resolutions accurately.
• Process requests in line with SOPs and quality requirements.
• Collaborate with Accounts Receivable to address invoice disputes.
• Maintain ERP inventory records through proper billing and replenishment.
• Prepare reports by analyzing customer information to identify improvements.
• Support quality initiatives and participate in Tier meetings as needed.

Skills

Customer service

Communication

Problem solving

Documentation

Education

High School Diploma

Job description

Stryker in Portage, MI is seeking a hybrid Customer Support Specialist to provide phone-based technical support to Sales, Field Service, and healthcare professionals. The role requires two days weekly in the office and overtime as needed.

You will document inquiries, resolve issues, and coordinate with Accounts Receivable and ERP records to ensure accurate billing, inventory control, and continual service improvement.