Hybrid Field Service Manager — LMR & Critical Comm

Eastern Communications; Des Moines (IA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401k and company match

Annual performance review and bonus

Paid holidays, vacation and sick days

Ongoing technical training

Advancement opportunities

Uniforms and safety equipment

Safe, clean & friendly work enviroment

Job summary

Eastern Communications is seeking a Field Service Manager to lead 4-7 field service technicians responsible for installing, maintaining, and troubleshooting Land Mobile Radio (LMR) systems and related critical communications infrastructure.

The ideal candidate will balance team leadership, customer service, and cross-functional collaboration while ensuring contract compliance, performance analysis, and efficient operations in a hybrid work model based at the service center with on-site customer

Qualifications

• 5+ years of experience in service management, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
• Experience leading field service technicians in fast-paced environments.
• Experience with ERP systems for tracking service operations and inventory.

Responsibilities

• Lead, mentor, and develop a team of field service technicians, fostering strong performance and safety compliance.
• Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.
• Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with objectives and customer satisfaction.
• Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
• Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards and regulatory guidelines.
• Leverage technical expertise to drive service improvements and support growth opportunities.
• Provide high-level technical direction for diagnosing and resolving complex system issues.
• Optimize technician scheduling and resource allocation to improve efficiency.
• Track and analyze service center performance, technician productivity, and customer satisfaction.
• Prepare reports on contract statuses and operational performance for senior management.
• Evaluate trends and project outcomes, recommending process improvements.
• Maintain documentation of all service activities and customer interactions.
• Utilize NetSuite to track work orders, manage inventory, and analyze service center performance.

Skills

Service management

Field operations

Technical leadership

LMR systems

RF

Telecommunications

Tools

NetSuite

Job description

Eastern Communications is seeking a Field Service Manager to lead 4-7 field service technicians responsible for installing, maintaining, and troubleshooting Land Mobile Radio (LMR) systems and related critical communications infrastructure.

The ideal candidate will balance team leadership, customer service, and cross-functional collaboration while ensuring contract compliance, performance analysis, and efficient operations in a hybrid work model based at the service center with on-site customer