Hybrid Field Operations Manager - Wireless & Programs

Victra - Verizon Authorized Retailer; Durham (NC); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Paid training

Health, dental, vision insurance

401k retirement plan

Tuition reimbursement

Employee discounts

Referral bonuses

Career pathing opportunities

Job summary

Victra - Verizon Authorized Retailer in Durham is seeking a Manager, Total Wireless Operations to lead Field Operations and drive cross-functional project rollouts. You will coordinate with multiple groups, develop tools, and ensure sales deliverables are met.

In this hybrid role, you will analyze operational data, prepare reports, and provide debriefs after projects while maintaining strong relationships with Exclusive Retailers. A dynamic retail environment awaits.

Qualifications

• 4+ years in wireless retail operations.
• Exceptional attention to detail and organizational skills.
• Ability to meet deadlines, multitask and adapt to change.
• Strong problem-solving and communication abilities.
• Interest in merchandising and store operations.

Responsibilities

• Lead field ops project delivery and implement new programs in stores.
• Coordinate with multiple teams and hold groups accountable for sales deliverables.
• Develop tools and dashboards to support programs.
• Prepare operational reports and summarize insights.
• Provide debriefs after project completion and track deadlines.
• Maintain relationships with Exclusive Retailers.
• Escalate misses and drive timely follow-ups.

Skills

Attention to detail

Organizational skills

Deadline management

Problem solving

Merchandising

Communication

Project management

Financial reporting

Tools

Microsoft Office

Job description

Victra - Verizon Authorized Retailer in Durham is seeking a Manager, Total Wireless Operations to lead Field Operations and drive cross-functional project rollouts. You will coordinate with multiple groups, develop tools, and ensure sales deliverables are met.

In this hybrid role, you will analyze operational data, prepare reports, and provide debriefs after projects while maintaining strong relationships with Exclusive Retailers. A dynamic retail environment awaits.