Wireless Field Operations Manager

Victra; Durham (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid training

Health insurance

Dental insurance

Vision insurance

401k retirement plan

Tuition reimbursement

Employee discounts

Referral bonuses

Career development

Job summary

Victra, Verizon’s largest premium retailer in the United States, seeks a Manager, Total Wireless Operations to lead Field Operations within the Total Wireless Division in Durham, NC. This role focuses on coordinating cross-group initiatives, delivering complete solutions to drive store performance, and guiding project rollouts with accountability across teams.

Ideal candidates bring 4+ years in wireless retail operations, strong organizational and problem-solving skills, and proven ability to

Qualifications

• 4+ years of experience in wireless retail operations.
• Strong organizational and deadline-driven work style.
• Excellent verbal, written, and presentation skills.
• Experience with project management and reporting.

Responsibilities

• Lead development of tools to support new programs and services for stores.
• Hold regular calls and meetings to drive collaboration.
• Prepare operational reports by collecting, analyzing, and summarizing information.
• Develop analytical tools for the sales team and maintain reports.
• Provide analysis for dashboards, trend analysis, rankings, and other reports.
• Maintain relationships with Exclusive Retailers and ensure follow-up on deadlines.

Skills

Leadership

Project management

Attention to detail

Organizational skills

Problem solving

Communication

Tools

Microsoft Office

Job description

LOCATION: HYBRID (DURHAM, NC)

ABOUT US:

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”.We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

JOB DESCRIPTION:

Are you a natural collaborator who is incredibly organized? Are you a positive, upbeat, passionate and ambitious person who is determined to thrive in an ever-changing environment? As a Manager, Total Wireless Operations, you will lead the efforts surrounding Field Operations in our Total Wireless Division. Victra is Verizon’s trusted business partner and largest premium retailer in the United States. We want an intellectually curious, entrepreneurial professionals who enjoy being outside their comfort zones, thrive amidst change, and conspire for one-another’s success. We foster a culture where Performance, Integrity, Collaboration, Innovation and Celebration are the mantras of success.

KEY RESPONSIBILITIES:

You will coordinate with multiple business groups to ensure successful project roll outs and manage daily field ops reporting. Along with acting as project lead for deliverables, you will hold business groups accountable to ensure the sales team gets a complete solution to drive the business. You will need to be able to multitask and drive collaboration amongst varied groups, along with making Senior Leaders accountable. As a Manager of Field Operations, you will also:

• Lead the development of comprehensive tools in support of new programs and services for our stores
• Hold regular calls and meetings with key contributors to drive collaboration
• Prepare operational reports by collecting, analyzing and summarizing information
• Develop analytical tools for the sales team, and be responsible for upkeep of operational reports
• Provide analysis for operational categories including trend analysis, dashboard, rankings and other miscellaneous reports.
• Analyze processes and procedures, provide recommendations for improvement
• Provide debriefs upon project completion, to include holding all involved parties accountable and celebrating successes
• Identify and escalate misses to deadlines for appropriate follow-up
• Maintain a strong relationship with our Exclusive Retailers

WHAT WE ARE LOOKING FOR:

• At least 4 years of experience in wireless retail operations. Accordingly, we are looking for you to bring the following:
• Extraordinary attention to detail and strong organizational skills
• Ability to meet deadlines, prioritize, multi-task, and adjust to frequent change
• Effective problem-solving skills
• Passionate regarding merchandising and operational functionality of a retail location
• Excellent verbal, written and presentation skills
• Experience in project management preferred
• Prior financial/sales reporting experience preferred
• Strong background in Microsoft Office products (Outlook, Excel, Word, PowerPoint)

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses.
• Career pathing opportunities.

TRAVEL: Minimal

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.