Hybrid Fiber Network Ops Technician II

Brightspeed; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive medical, dental, and vision benefits

401K plan with company match

Paid time off programs

Job summary

A telecommunications company is seeking an Operations Technician II to monitor and maintain networks with a focus on customer experience. Important duties include resolving network issues, managing trouble tickets, and coordinating with various teams. A strong background with Cisco, Juniper, and Nokia technologies is desired. The role offers competitive compensation and encourages a hybrid work environment, fostering a diverse and inclusive workplace.

Qualifications

• Three plus years related experience.
• Experience with Cisco, Juniper, and Nokia platforms.
• Ability to effectively prioritize in a high-pressure environment.

Responsibilities

• Maintain acknowledgment and response time to alarms and customer calls.
• Analyze and resolve trouble situations.
• Provide support to technicians in restoration activities.

Skills

Network monitoring and management

Ethernet routers/switches

Troubleshooting

Customer service

Documentation skills

Communication skills

Tools

Cisco equipment

Juniper equipment

Nokia equipment

Job description

A telecommunications company is seeking an Operations Technician II to monitor and maintain networks with a focus on customer experience. Important duties include resolving network issues, managing trouble tickets, and coordinating with various teams. A strong background with Cisco, Juniper, and Nokia technologies is desired. The role offers competitive compensation and encourages a hybrid work environment, fostering a diverse and inclusive workplace.