Hybrid eServices Specialist – Online Banking Support

Georgia's Own Credit Union; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Georgia’s Own Credit Union is seeking an eServices Representative to be the expert in Online Banking, Mobile Banking, Bill Pay, P2P, A2A, and TeleTalk functionality. You will process member messages via Online Banking Message Center and the Georgia’s Own Contact Us portal, ensuring secure communications.

The role includes troubleshooting sign-in issues, assisting with device connectivity, and delivering basic training to frontline staff.

Qualifications

• Requires high school diploma or equivalent; college degree preferred.
• Two to five years of experience in a similar role or in customer support.
• Strong communication and technical skills for online/mobile banking tools.

Responsibilities

• Support Online Banking, Mobile Banking, Bill Pay, P2P, A2A, and TeleTalk systems.
• Troubleshoot sign-in and navigation issues for members and staff.
• Document recurring issues and report to management.
• Provide basic training to frontline staff on system usage.
• Communicate with eServices vendors to resolve escalated issues.
• Assist with handling electronic member communications and reporting.

Skills

Excellent verbal skills

Excellent writing skills

Strong technical capabilities

PC proficiency

Teamwork

Problem resolution

Education

High School Diploma or Equivalent

Associate or Bachelor’s Degree preferred

Tools

Alkami

PSCU

Teletalk

Quicken

Mint

Job description

Georgia’s Own Credit Union is seeking an eServices Representative to be the expert in Online Banking, Mobile Banking, Bill Pay, P2P, A2A, and TeleTalk functionality. You will process member messages via Online Banking Message Center and the Georgia’s Own Contact Us portal, ensuring secure communications.

The role includes troubleshooting sign-in issues, assisting with device connectivity, and delivering basic training to frontline staff.