Member Experience Agent - Contact Center

Credit Union of Georgia; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Credit Union of Georgia is seeking a dedicated Contact Center Representative to serve members by phone, email, and digital channels. You will handle inquiries, process transactions, and resolve account questions to ensure a smooth, supportive member experience.

The ideal candidate has at least 2 years of practical work experience, strong communication skills, and a commitment to compliant service. High school diploma or GED required; annual training on cyber security and regulatory requirements

Qualifications

• 2+ years of practical work experience.
• Cash handling or customer service experience preferred.
• High school diploma or GED required; annual compliance training.

Responsibilities

• Provide exceptional service via phone, email, and digital channels.
• Process routine member transactions (loan payments, transfers, updates).
• Assist with online banking issues and password resets.
• Cross-sell Credit Union products and generate referrals.
• Ensure compliance with state and federal regulations.
• Maintain member information in Correlation-Keystone.
• Complete required training sessions.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Job description

Credit Union of Georgia is seeking a dedicated Contact Center Representative to serve members by phone, email, and digital channels. You will handle inquiries, process transactions, and resolve account questions to ensure a smooth, supportive member experience.

The ideal candidate has at least 2 years of practical work experience, strong communication skills, and a commitment to compliant service. High school diploma or GED required; annual training on cyber security and regulatory requirements