Hybrid Escalations & Resolution Specialist

US Bank; Saint Paul (MN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Paid vacation

Flexible schedule

Career growth opportunities

Job summary

U.S. Bank is seeking an Executive Response Specialist to thoroughly research, investigate, and respond to escalations related to Retail Payment Solutions. You will collaborate with Compliance, Legal, Disputes, and other teams to produce clear, compliant resolutions and communicate results to customers.

The role requires 3–5 years of related experience and a high school diploma or equivalent. The position offers a hybrid schedule with in-office days and flexibility for remote work where allowed.

Qualifications

• High school diploma or equivalent.
• Three to five years of related experience.
• Minimum 18 months of customer service experience.

Responsibilities

• Research and respond to escalations across multiple channels.
• Collaborate with Compliance, Legal, Disputes, and other teams to resolve issues.
• Communicate resolutions to customers clearly and professionally.

Skills

Communication skills

Customer service

Investigation

Cross-functional collaboration

Written communication

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking an Executive Response Specialist to thoroughly research, investigate, and respond to escalations related to Retail Payment Solutions. You will collaborate with Compliance, Legal, Disputes, and other teams to produce clear, compliant resolutions and communicate results to customers.

The role requires 3–5 years of related experience and a high school diploma or equivalent. The position offers a hybrid schedule with in-office days and flexibility for remote work where allowed.