Deposits Escalations Specialist – Executive Response

U.S. Bank; Saint Paul (MN); On-site; USD 28,750 - 38,352; Full time

Benefits offered by this job

Healthcare: medical, dental, vision

401(k) and employer-funded retirement plan

Paid vacation (2 to 5 weeks)

Job summary

A leading financial institution in Minnesota is seeking Executive Response Specialists to address escalated issues related to Retail Payment Solutions. The role involves researching, investigating, and communicating with customers to resolve complaints. Ideal candidates should have a high school diploma, 3-5 years of experience, and strong communication skills. This position offers competitive pay and comprehensive benefits including healthcare, retirement plans, and paid time off.

Qualifications

• 3-5 years of related experience required.
• Minimum of 18 months of customer service experience.

Responsibilities

• Communicate escalation solutions to cardmembers.
• Write letters/emails to notify customers of complaint resolution.
• Address global-level issues for regulatory compliance.

Skills

Customer service

Communication skills

Knowledge of financial products

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheet software

Job description

A leading financial institution in Minnesota is seeking Executive Response Specialists to address escalated issues related to Retail Payment Solutions. The role involves researching, investigating, and communicating with customers to resolve complaints. Ideal candidates should have a high school diploma, 3-5 years of experience, and strong communication skills. This position offers competitive pay and comprehensive benefits including healthcare, retirement plans, and paid time off.