Executive Response Spec.- Deposits

U.S. Bank; Saint Paul (MN); On-site; USD 28,750 - 38,352; Full time

Benefits offered by this job

Healthcare: medical, dental, vision

401(k) and employer-funded retirement plan

Paid vacation (2 to 5 weeks)

Job summary

A leading financial institution in Minnesota is seeking Executive Response Specialists to address escalated issues related to Retail Payment Solutions. The role involves researching, investigating, and communicating with customers to resolve complaints. Ideal candidates should have a high school diploma, 3-5 years of experience, and strong communication skills. This position offers competitive pay and comprehensive benefits including healthcare, retirement plans, and paid time off.

Qualifications

• 3-5 years of related experience required.
• Minimum of 18 months of customer service experience.

Responsibilities

• Communicate escalation solutions to cardmembers.
• Write letters/emails to notify customers of complaint resolution.
• Address global-level issues for regulatory compliance.

Skills

Customer service

Communication skills

Knowledge of financial products

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheet software

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Executive Response Specialists

Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions. Escalations are received through various channels, including regulatory agencies, senior management, and social media. Specialists must be fully knowledgeable and cross‑trained on all U.S. Bank credit and debit card products, communicate and coordinate with team members and other business lines, and deliver escalated responses that follow senior management directives.

• Call cardmembers and communicate the highest level of escalation solutions.
• Write letters/emails to customers notifying them of complaint resolution.
• Address global-level issues to ensure regulatory compliance and positive customer experience.
• Work with management across Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, and other business lines.
• Stay current with bank policies, procedures, and regulatory requirements to provide clear operational feedback.

Basic Qualifications

• High school diploma or equivalent.
• Three to five years of related experience.
• Minimum 18 months of customer service experience.

Preferred Skills/Experience

• Strong knowledge of U.S. Bank product terms, conditions, and policies.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient keyboard and PC skills, including word processing and spreadsheet software.
• Basic knowledge of contact center systems and procedures.
• Familiarity with U.S. Bank policies, applicable laws, and regulations.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Benefits include:

• Healthcare: medical, dental, vision
• Basic and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2 to 5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.

E‑Verify

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by U.S. Citizenship and Immigration Services.

Pay Range: $20.87 – $27.84