Card Escalations & Resolution Specialist

U.S. Bank; Minnesota; Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

Paid vacation

Paid holidays

401(k)

Parental leave

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks an Executive Response Specialist to thoroughly research and respond to escalations on Retail Payment Solutions.

You will contact cardmembers to diffuse high-level escalations and draft communications detailing resolutions, while coordinating with Compliance, Legal and other teams to ensure regulatory alignment and a positive customer experience. The role requires knowledge of card products, strong communication skills, and the ability to work in a hybrid environment across

Qualifications

• High school diploma or equivalent.
• Three to five years of related experience.
• Minimum 18 months of customer service experience.

Responsibilities

• Research, investigate and respond to escalations related to Retail Payment Solutions.
• Call cardmembers to diffuse escalations and provide resolution updates.
• Write letters or emails to customers detailing the resolution of their complaint.
• Collaborate with Compliance, Legal, Bankruptcy, Collections and other teams to ensure regulatory compliance and effective communication.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Keyboard skills

PC skills

Contact center systems

Policies & regulations

Education

High school diploma

Related experience

Tools

Word processing

Spreadsheet software

Software applications

Job description

U.S. Bank seeks an Executive Response Specialist to thoroughly research and respond to escalations on Retail Payment Solutions.

You will contact cardmembers to diffuse high-level escalations and draft communications detailing resolutions, while coordinating with Compliance, Legal and other teams to ensure regulatory alignment and a positive customer experience. The role requires knowledge of card products, strong communication skills, and the ability to work in a hybrid environment across