Junior Customer Support Position

Piper Companies; North Carolina; Hybrid; USD 28,000 - 32,000; Full time

Job summary

Piper Companies is seeking a Junior Customer Service Associate for a leading financial services organization in Durham, NC. This hybrid opportunity requires three days per week onsite and offers hands-on training to develop communication, relationship-building, and customer support skills within a growing industry.

Ideal candidates hold a Bachelor's degree, have strong verbal and written communication, empathy, and professionalism, and are eager to build a long-term career.

Qualifications

• Bachelor's degree required; related degrees encouraged.
• Strong verbal and written communication skills.
• Empathy, active listening and professionalism.
• Interest in building a long-term professional career.

Responsibilities

• Assist clients by providing information and answering questions for a positive experience.
• Communicate professionally with clients via email, messenger, or phone.
• Maintain accurate client records in company systems.
• Collaborate with team to support client needs and follow up on inquiries.
• Participate in training programs and professional development to build industry knowledge.

Skills

Verbal communication

Written communication

Empathy

Active listening

Professionalism

Education

Bachelor's degree

Communications degree

Psychology degree

Job description

Piper Companies is seeking a Junior Customer Service Associate for a leading financial services organization. The Junior Customer Service Associate is a hybrid opportunity requiring three days per week in Durham, NC, and is ideal for those looking to gain professional experience, strengthen their resume, and build a foundation in a client-focused environment. This role offers hands‑on training and the opportunity to develop communication, relationship‑building, and customer support skills within a growing industry.

Responsibilities of the Junior Level Customer Service Associate include:

• Assist clients by providing information, answering questions, and ensuring a positive customer experience via email, messenger, or phone call
• Communicate with individuals in a professional, compassionate, and empathetic manner
• Maintain accurate records and update client information within company systems
• Work closely with team members to support client needs and follow up on inquiries
• Participate in training programs and professional development initiatives to build industry knowledge

Qualifications for the Junior Level Customer Service Associate include:

• Bachelor's degree is Required
• Degrees in Communications, Psychology, or related fields are encouraged to apply
• Strong verbal and written communication skills
• Ability to demonstrate empathy, active listening, and professionalism
• Interest in developing a long‑term professional career and gaining business experience

Compensation for the Junior Level Customer Service Associate:

• Salary Range: $20-$23 per hour
• Comprehensive Benefits: Health, Vison, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

This job opens for applications on 10/26/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, recent graduate, entry‑level, communications major, psychology major, customer support, client services, relationship building, professional development, hybrid, career growth, early career opportunity