Multichannel Customer Support Associate

Piper Companies; Durham (NC); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO and Sick Leave

Job summary

Piper Companies is seeking a Customer Service Associate for a leading organization in the Durham, North Carolina area. The onsite role focuses on delivering exceptional customer support across phone, email, chat and video, ensuring a positive and seamless experience for customers.

The ideal candidate is a strong communicator with a customer-first mindset who can multitask and manage multiple interactions efficiently.

Qualifications

• Bachelor's degree required.
• Experience in customer service.
• Strong verbal and written communication across channels.
• Ability to multitask and manage multiple interactions.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving and attention to detail.

Responsibilities

• Provide excellent customer service via phone, email, chat, and video interactions.
• Respond to customer inquiries, resolve issues, and escalate concerns as needed.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to ensure timely and effective resolutions.
• Continuously improve the customer experience through feedback and process enhancements.

Skills

Multichannel communication

CRM software

Multitasking

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Job description

Piper Companies is seeking a Customer Service Associate for a leading organization in the Durham, North Carolina area. The onsite role focuses on delivering exceptional customer support across phone, email, chat and video, ensuring a positive and seamless experience for customers.

The ideal candidate is a strong communicator with a customer-first mindset who can multitask and manage multiple interactions efficiently.