Hybrid Entry-Level Customer Experience Agent

MCI; Georgia; On-site; USD 28,000 - 36,000; Full time

Job summary

MCI in Savannah, GA is hiring entry-level Call Center Representatives to support inbound and outbound customer service and sales projects for a diverse client base. In this role you’ll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services while maintaining a best-in-class customer experience.

We value a friendly, upbeat attitude, strong work ethic, reliability, and teamwork, with world-class training and growth opportunities as you

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written, verbal, and organizational communication skills
• Ability to type at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with excellent time management
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy, patience, and professionalism
• Able to multitask, self-manage, and stay focused
• Team-oriented with a collaborative mindset
• Comfortable working in a fast-paced, dynamic environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Responsibilities

• Answer inbound and outbound calls in a professional and courteous manner
• Resolve customer concerns efficiently, aiming for first-call resolution
• Research internal systems to locate missing information and collaborate with other departments as needed
• Accurately document customer interactions and process claims
• Engage in solution-based conversations to recommend the best options
• Follow scripts, policies, and procedures while using training resources to provide accurate information
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate personnel when necessary
• Attend training sessions and team meetings to stay current on updates and best practices
• Adhere to attendance and scheduling requirements

Skills

Customer service

Typing 20 wpm

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI in Savannah, GA is hiring entry-level Call Center Representatives to support inbound and outbound customer service and sales projects for a diverse client base. In this role you’ll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services while maintaining a best-in-class customer experience.

We value a friendly, upbeat attitude, strong work ethic, reliability, and teamwork, with world-class training and growth opportunities as you