Managed Account Coordinator

FedEx Corporation; Memphis (TN); Hybrid; USD 29,000 - 39,000; Full time

Job summary

FedEx Logistics in Memphis is seeking a logistics specialist to engage with internal and external customers, facilitating fast, accurate customs transactions and ensuring compliance with CBP and PGAs.

The role covers entry processing, documentation preparation, exception handling, and post-entry support, with a hybrid schedule (some remote work) and paid training. A high school diploma or GED and at least 12 months brokerage or transportation or customer service experience are required.

Qualifications

• HS Diploma or GED required.
• 12 months brokerage or transportation experience.
• Excellent verbal and written communication skills.
• Interacts with customers and internal staff at all levels.

Responsibilities

• Engage with FedEx Trade Networks customers to facilitate fast, accurate, and compliant CBP and PGA transactions.
• Facilitate entry processing and pre/post arrival exception resolution.
• Prepare, analyze, and submit documentation to CBP and PGAs.
• Develop and maintain relationships with customers' front-line personnel.
• Support Account Administrators with exception logs and reports.

Skills

Customer service

Communication

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned.

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

Preferred Qualifications: Experience in the following areas: FDA, SBP entry processing experience. Excellent track record with communicating with customers or clients. 12 months of Brokerage and Customer services experience highly preferred. This is role variable remote, with some work from home opportunity and some in the office work, dependent on company policy. Must reside within 50 miles of the posted facility.

Pay Transparency:

Pay: $21.14 to $28

Additional Details: Hybrid Position, Shift: 8:00am - 4:30pm Monday- Friday. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.