Hybrid Enterprise Partnerships Operations Associate

Doist; Chicago (IL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Harbor is seeking an Alliances & Partner Operations Associate to scale our strategic partner ecosystem, drive operational excellence, and improve pipeline visibility across the portfolio, enabling cross-functional execution and measurable business outcomes.

Reporting to the Alliances function from our Chicago headquarters with hybrid flexibility, you will collaborate with Sales, Delivery, and Marketing to identify growth opportunities, streamline partner operations, and support AI-enabled

Qualifications

• 2-5 years of experience in partnerships, operations, consulting, business operations, or a related field.
• Strong analytical skills with the ability to turn data into actionable insights.
• Experience working with CRM platforms (Salesforce preferred) and advanced Excel.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to work effectively across cross-functional teams.
• A proactive, problem-solving mindset with strong attention to detail and a focus on execution.

Responsibilities

• Drive operational excellence across Harbor's partner ecosystem by maintaining accurate pipeline visibility, identifying risks, and ensuring timely follow-through on strategic initiatives.
• Own partner operations within Salesforce and other systems, ensuring high-quality data, actionable reporting, and visibility into partner performance and opportunities.
• Analyze partner overlap and whitespace opportunities using tools such as Crossbeam to identify new revenue opportunities and strengthen go-to-market execution.
• Support partner strategy through territory planning, opportunity prioritization, research, and competitive analysis.
• Coordinate recurring partner business reviews and operational cadences, preparing agendas, metrics, materials, and executive-ready updates while driving accountability for next steps.
• Build strong working relationships across Sales, Marketing, Delivery, and external partners to keep initiatives aligned and moving forward.
• Monitor partner health, surface insights and recommendations, and prepare concise updates to support leadership decision-making.
• Support the integration and adoption of AI-enabled partner offerings while tracking strategic initiatives and key milestones.
• Provide day-to-day direction and quality oversight for interns supporting the Alliances function.

Skills

Partnerships & ops

Analytics

CRM experience (Salesforce)

Advanced Excel

Organizational skills

Communication

Problem-solving

Tools

Crossbeam

Tableau

Power BI

Salesforce

Job description

Harbor is seeking an Alliances & Partner Operations Associate to scale our strategic partner ecosystem, drive operational excellence, and improve pipeline visibility across the portfolio, enabling cross-functional execution and measurable business outcomes.

Reporting to the Alliances function from our Chicago headquarters with hybrid flexibility, you will collaborate with Sales, Delivery, and Marketing to identify growth opportunities, streamline partner operations, and support AI-enabled