Alliances & Partner Operations Associate, Legal Solutions

Harbor Behavioral Health; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Harbor is seeking an Alliances & Partner Operations Associate to scale our strategic partner ecosystem and optimize operations across alliances initiatives.

The role collaborates with Sales, Delivery, and Marketing to identify growth opportunities, streamline partner workflows, and enable AI-enabled offerings that deliver client value. Hybrid work from Chicago with some remote flexibility.

Qualifications

• 2–5 years of experience in partnerships, operations, consulting, or related field.
• Strong analytical skills with ability to turn data into insights.
• Experience with CRM platforms (Salesforce preferred) and advanced Excel.
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills for cross-functional collaboration.
• Proactive, problem-solving mindset with attention to detail and execution.

Responsibilities

• Drive operational excellence across Harbor's partner ecosystem with pipeline visibility and timely initiative follow-through.
• Own partner operations within Salesforce and other systems, ensuring data quality and actionable reporting.
• Analyze partner overlap and whitespace using tools like Crossbeam to identify new revenue opportunities.
• Support partner strategy through territory planning, prioritization, research, and competitive analysis.
• Coordinate recurring partner business reviews and cadences, preparing agendas, metrics, materials, and executive-ready updates.
• Build strong relationships across Sales, Marketing, Delivery, and external partners to align initiatives.
• Monitor partner health, surface insights, and prepare updates for leadership decisions.
• Support integration and adoption of AI-enabled partner offerings and track milestones.
• Provide day-to-day direction and quality oversight for interns supporting Alliances.

Skills

Partnerships & ops

Salesforce

Advanced Excel

Cross-functional collaboration

Data analysis

Communication

Tools

Salesforce

Crossbeam

Tableau

Power BI

Job description

Harbor is seeking an Alliances & Partner Operations Associate to scale our strategic partner ecosystem and optimize operations across alliances initiatives.

The role collaborates with Sales, Delivery, and Marketing to identify growth opportunities, streamline partner workflows, and enable AI-enabled offerings that deliver client value. Hybrid work from Chicago with some remote flexibility.