Hybrid Enterprise Customer Success Associate

Lyft; New York (NY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink membership

Job summary

Lyft is seeking a Customer Success Associate for Lyft Business to drive implementations and act as the product expert for enterprise clients in the US and Canada. You will lead launches, manage programs, and ensure customers successfully adopt Lyft Business solutions.

In collaboration with Sales and Account Management, you’ll tailor programs for corporate travel, commuting, events, and recruiting, triaging issues to meet timelines and maximize value.

Qualifications

• BA/BS or equivalent required.
• 1–2 years in customer success in tech or transportation.
• Ability to manage multiple responsibilities simultaneously.
• Strong communication across stakeholders.
• Comfort in a fast-paced startup environment.

Responsibilities

• Serve as the primary contact for transportation partners on product functionality, billing, and service issues.
• Launch and implement transportation programs with Enterprise Account Executives & Account Managers.
• Triage partner issues and ensure timely resolution.
• Understand customer objectives across use cases like travel, commute, events, recruiting.
• Conduct product demos during onboarding and implementation across enterprise and retail spaces.
• Optimize program usage and communicate improvements to customers.
• Coordinate with product, support and sales for enhancements.

Skills

Customer success

Multi-tasking

Cross-functional

Communication skills

Startup mindset

Education

BA/BS or equivalent

Job description

Lyft is seeking a Customer Success Associate for Lyft Business to drive implementations and act as the product expert for enterprise clients in the US and Canada. You will lead launches, manage programs, and ensure customers successfully adopt Lyft Business solutions.

In collaboration with Sales and Account Management, you’ll tailor programs for corporate travel, commuting, events, and recruiting, triaging issues to meet timelines and maximize value.